Comments on: We have liftoff… http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/ Behind the Scenes at Ilium Software Thu, 20 Jun 2013 10:26:50 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Dan http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-32082 Dan Sat, 20 Sep 2008 12:42:40 +0000 http://blog.iliumsoft.com/?p=444#comment-32082 @Marc:

I’ve just started using eWallet and am very happy with it. However, I am struggling with the iPhone sync. I have read all the blogs and support notes and have treidf everything I have read, but I keep getting the “eWallet cannot detect any Apple devices” error.

I’ve tried on verious different wireless networks, but have always had the same issue. I’m very keen to get it working, so any advice you can give would be much appreciated.

On another note, I followed the desktop *.csv import instructions to the letter, but it seemed to map most fields into the notes section. Just FYI…

]]> By: Marc http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31959 Marc Mon, 15 Sep 2008 13:30:31 +0000 http://blog.iliumsoft.com/?p=444#comment-31959 @BigCat: I’m working on a post about this but the problem is that there is a bug of some kind in the Apple update process. We actually contacted them prior to release to be sure this sort of thing would not happen. Unfortunately it appears there is a problem (and I’ve since found some other sites talking about this for other apps.) IF you had this problem and you aren’t too angry to help Apple, Apple has asked us to collect and forward a particular error log. Just email us and let us know you’d like to help and we’ll send the details. Also, watch for my blog post tomorrow. I’ll talk about it then as well.

All I can say is that I’m really sorry and even more sorry we have no control over this process. At least with sync now you can backup without counting on the Apple end of the process.

]]> By: BigCat http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31911 BigCat Sat, 13 Sep 2008 01:20:27 +0000 http://blog.iliumsoft.com/?p=444#comment-31911 I just upgraded to the latest ewallet and lost my data. My ewallet is gone. I just can’t believe it. Is this how upgrades will go? Is there any way to recover the data? A phone restore from backup did not help. What did I do wrong? What’s the proper freaking way to upgrade this app without losing the data? Doesn’t anyone see an issue with this?

]]> By: David http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31731 David Mon, 08 Sep 2008 23:41:16 +0000 http://blog.iliumsoft.com/?p=444#comment-31731 I too was faced with my eWallet desktop seeing my iPhone, but after selecting it I got “An error occurred while asking the Apple device to provide the authorization code necessary to set up a synchronization partnership.” After a dozen or so attempts (through the course of yesterday, with reboots of both PC & iPhone, creating fresh ad hoc wireless networks, etc), I finally got it to sync (but no particular rhyme or reason).

This morning, I tried to re-sync; but it failed. Even though the desktop eWallet could still see the iPhone (evidenced by attempting to re-setup), the iPhone eWallet just sat at the screen “waiting for the desktop”. Eventually the desktop eWallet just timed out.

Very frustrating given the wait to actually get a version of the software that would sync only to spend countless hours trying to get it to do so successfully and repeatedly.

]]> By: Spikesclone http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31715 Spikesclone Mon, 08 Sep 2008 21:00:27 +0000 http://blog.iliumsoft.com/?p=444#comment-31715 Neil/Marc, thanks for your comments and help. I’ve reinstalled the very latest desktop client, reset my router & started again. Finally got the PC to see the iPhone. Got it to sync too, tho does seem to be quite temperamental. After 1 sync if I try to get it to sync again it fails. As Neil states you need to unlock the wallet on the iPhone (which autolocks after a sync!) press the sync button on the iPhone and set sync going, then initialize the desktop part to sync. It will then work. It may have been set up this way by design, it works but specific instructions are needed to sync successfully. I may be being pedantic but have used ewallet for years on pocket PC’s and used to syncing being automatic once set up. The iPhone is a different beast altogether. Full credit to Marc and the team for getting past Apple’s stringent processes!

]]> By: Neil http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31674 Neil Mon, 08 Sep 2008 16:09:16 +0000 http://blog.iliumsoft.com/?p=444#comment-31674 oh, wait, I just now saw your comment abut a question and answer blog post – my bad for not seeingit in advance. Thanks Marc.

]]> By: Neil http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31673 Neil Mon, 08 Sep 2008 16:08:35 +0000 http://blog.iliumsoft.com/?p=444#comment-31673 Thanks Marc, I assumed as much – but since Spike had not even been able to find the iPhone I assumed he had never synched even the first time.

Also, I do have a supprt email in as I have no idea why I am unable to synch.

And, as for your comments on lack of AutoPass, I understand, I assumed there was a good reason, but it does present a problem. On my former Windos Mobile at least I could copy and paste, but on the iPhone, without that capability, I will have no choice but to jot down the login info and then re-enter. Not a great option, but better than no option at all. :-)

So, is there a forum for discussion of support topics? or a growing FAQ from support issues? I have to believe that my issue would probably be solved by now by users helping users – but I assume there is no such forum at present?

]]> By: Marc http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31661 Marc Mon, 08 Sep 2008 14:58:59 +0000 http://blog.iliumsoft.com/?p=444#comment-31661 @Neil:

You only need to setup a partnership one time. After you’ve setup the parntership you can sync without doing that again. The partnership/sync setup is a one time thing.

]]> By: Neil http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31660 Neil Mon, 08 Sep 2008 14:56:19 +0000 http://blog.iliumsoft.com/?p=444#comment-31660 -> Spikesclone: I noticed that not only do I have to have the iPhone software running, but I need to select synch setup and walk to the end of that process where it displays the partnership code.

]]> By: Marc http://blog.iliumsoft.com/2008/08/28/we-have-liftoff/#comment-31658 Marc Mon, 08 Sep 2008 14:53:05 +0000 http://blog.iliumsoft.com/?p=444#comment-31658 @Neil: Unfortunately we’ve never offered AutoPass on mobile devices. We are, however, exploring ways to offer this on the iPhone. The biggest problem is that they don’t offer a way to effectively communicate information between programs. One alternative is to create our own browser and include it with eWallet. I know another company did something like this. I’m not excited About bloating the app with something like this though. In the meantime, we’re continuing to study this to find a way to offer AutoPass on the mobile side as well.

@Everyone: Feel free to post questions here but the BEST way to get a response is to contact us directly. The support folks here are happy to help. What we’ve found so far is that the vast majority of issues were pretty easy to solve being related to:
– The wrong desktop version (you need 6.1.2)
– The two devices were on different subnets of the same LAN
– Sync wasn’t started on the device (you have to open eWallet and hit the sync button.)

Again, I will be posting a question and answer blog post later togay.

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