Comments on: It’s Out! http://blog.iliumsoft.com/2008/09/08/its-out/ Behind the Scenes at Ilium Software Wed, 19 Jun 2013 07:02:44 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Dave http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31974 Dave Mon, 15 Sep 2008 21:36:23 +0000 http://blog.iliumsoft.com/?p=457#comment-31974 Purchased the eWallet desktop suite for my vista machine. I cannot get it to connect to my iphone (with updated eWallet). My laptop is connected to my wireless router/modem via ethernet. My iphone is connected to the wirless LAN with no connectivity issues. I can ping my iphone, so I know the two devices see each other.
When I attempt to make a partnership with eWallet desktop, it cannot find an apple device.
I have tried the same process with all firewalls off even set up the DMZ with no luck.
I need some help guys, your followup emails are not forthcomming (appreciating your are really busy), phoning isnt really practical from Australia.
Hellllllp!

]]> By: Marc http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31960 Marc Mon, 15 Sep 2008 13:33:05 +0000 http://blog.iliumsoft.com/?p=457#comment-31960 @Alan: Hey Alan. Yeah, there is something odd about the update process and clearly there are some things Apple has to iron out. One thing that has worked for folks is to go to the eWallet listing in the AppStore and redownload. Do this from the desktop version of iTunes.

Now here is the catch – it will SAY that you have to pay again. When I tested this myself and clicked OK it said “Oh wait, it’s free for you.” BUT I CAN’T PROMISE THIS FOR YOU – the reality is that this ball is in Apple’s court and while this SHOULD work I can’t promise it will.

The other option is to email Apple and see if they can fix the problem!

]]> By: Alan DeRego http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31913 Alan DeRego Sat, 13 Sep 2008 03:06:11 +0000 http://blog.iliumsoft.com/?p=457#comment-31913 I installed the new 2.1 firmware and the update still does not install.
I am sure this is not Ilium Software fault, but do you have any ideas or a way to work around this?

Thanks,

Alan

]]> By: Alan DeRego http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31908 Alan DeRego Fri, 12 Sep 2008 23:51:28 +0000 http://blog.iliumsoft.com/?p=457#comment-31908 I have the same problem as Michelle above (I could not get the latest version of eWallet… it tells me that there was an error).
I tried to uninstall it then reinstalling it, but that just installed the new eWallet and none of my info.
I tried an OEM restore and then restore using an older backup (I have a lot of info in eWallet on the iPhone).
I at least got my info back, but no new eWallet.
I will try the new iPhone firmware 2.1 and see if I can install the update of eWallet.
Also, if I buy the PC version of eWallet will I need to buy it again for the Mac version (whenever that comes out)?
Sorry…one more thing…
Is there a way to get those new security photos (you know choose a name for the picture) on to eWallet? Is there a provision for that?

Thanks,

Alan

]]> By: Jeremy http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31886 Jeremy Fri, 12 Sep 2008 01:41:20 +0000 http://blog.iliumsoft.com/?p=457#comment-31886 I’m really happy with eWallet as an Apple user. It runs just great on Parallels. Now I just need Pocket Informant for the iPhone and my life will be complete.

]]> By: Karl Raab http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31876 Karl Raab Thu, 11 Sep 2008 16:03:06 +0000 http://blog.iliumsoft.com/?p=457#comment-31876 Sorry to say that but it´s not working for me. Installed the updates on both the iPhone and my Vista Notebook to 6.1.2 and the snc setup gives the error” An error occured while asking the Apple device to provide authorization code necessary to set up a synchronization partnership”.

All firewalls virus tools are switched off and I even put my notebook to the same WLAN as the iPhone (after trying the LAN first) to avoid router problems.

]]> By: David S http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31857 David S Thu, 11 Sep 2008 03:19:06 +0000 http://blog.iliumsoft.com/?p=457#comment-31857 Wahooo! Love the new iPhone version and the new Windows synch. Worked like a champ, despite two firewalls and antivirus software. I can finally stop carrying around my old PDA just for passwords etc. You guys have been more open, more honest, and more supportive than any other software company I have ever used. I have been in the tech industry for 15 years. I will use your blog as a case study in how to handle new releases and interact with customers in my marketing presentations and best practices. I am now an even more loyal customer, and have already been referring other iPhone users to you. Bravo!

]]> By: Marc http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31828 Marc Wed, 10 Sep 2008 14:12:56 +0000 http://blog.iliumsoft.com/?p=457#comment-31828 @RMS: I’m really sorry. I would suggest doing a Restore. In theory iTunes should have backed up your wallets. We have no control at all over that portion of the process. We upload the base app to Apple and they build the installer/handle the mechanism/etc. Unfortunately, there is something odd in iTunes that this happens sometimes (to all programs.)

]]> By: RMS http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31802 RMS Tue, 09 Sep 2008 22:25:24 +0000 http://blog.iliumsoft.com/?p=457#comment-31802 I have the i-Phone. It did an update on e-Wallet and wiped out ALL MY DATA!

]]> By: Marc http://blog.iliumsoft.com/2008/09/08/its-out/#comment-31781 Marc Tue, 09 Sep 2008 14:34:11 +0000 http://blog.iliumsoft.com/?p=457#comment-31781 @Scott: Great suggestions Scott. Some of these are already in the works! We’ll definitely keep you updated!

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