Comments on: We Changed Apple! New AppStore Rating System

By: John T.

John T. — Thu, 02 Apr 2009 20:22:28 +0000

“At lest things are getting better. I hated that they used to let anyone rate even without buying the product. ”

Yes, I this was a really stupid “feature”. That’s how your product gets poor ratings, cause every visitor can rate it without even registering. And gues what’s the first thing your comentitors are gonna do, rigth?

“I wish they could still add a way for the vendor to refute a bad rating.”
Me too …

By: Ken Fink

Ken Fink — Thu, 26 Mar 2009 08:57:56 +0000

Well. Well. The stats show an impressive increase in the response. Will this continue or come back down after the people get used to it? We’d have to wait and watch I hope

By: Paul H

Paul H — Mon, 16 Mar 2009 14:02:31 +0000

Incorrect Andrew. That reviewer undoubtedly did read the description. Until December 2008, Ilium’s listing information for the app indicated a Mac version would be released by the end of 2008. The app was sold to many, many customers on that basis. Not surprisingly Ilium took heat for failing to deliver. Idiot customers? No. Misleading information? Yes.

Marc has been frank with customers over the past few weeks and finally given a realistic launch date but, for many customers, credibility was already lost. Ilium has actually been amazingly lucky in avoiding more widespread criticism over the issue. But at least we can all now look forward to full compatibility in June.

By: Andrew

Andrew — Fri, 13 Mar 2009 20:37:19 +0000

At lest things are getting better. I hated that they used to let anyone rate even without buying the product.

I wish they could still add a way for the vendor to refute a bad rating. I think one of the first eWallet ratings is still from someone whining that it doesn’t sync with Mac…. DUH! it has always said that in the description. Why should a vendor be penalized if someone doesn’t first read what a product does. Make it like an eBay rating so you can reply back that your customer is really a dumb***

Maybe that was harsh, but there are some idiot consumers everywhere.

By: Hey Look – A Good App Store Decision! | Just Another iPhone Blog

Hey Look – A Good App Store Decision! | Just Another iPhone Blog — Thu, 12 Mar 2009 23:02:15 +0000

[...] Ilium blog post – which is worth a read, and which you can find HERE – also points out that there is still a lot wrong with the rating system. For example, the [...]

By: Ken Burkhalter

Ken Burkhalter — Thu, 12 Mar 2009 18:35:38 +0000

This suggestion was the very first feedback comment I gave to Apple when I bought my iPhone 5 months ago. It was immediately apparent to me that the Ratings presentation was an extremely poor way to present information from an Information Science point of view. It reinforced old and bad data instead of the more useful current info.

I too was pleased to see the recent chage, but disheartened to see that they did not default to the current reviews rather than making the user select it.

Keep on ‘em guys. They need to keep listening.