Comments on: What Happened with eWallet 7?

By: Marc

Marc — Mon, 30 Nov 2009 20:29:17 +0000

First, I hope folks here will read the newer blog entries as they answer some questions and explain our plan going forward. Also, since some of you might miss it in the other blog entry, I'd like to repost something here: All:There are so many disparaging remarks getting fired off on this site right now that I have to say a few things about this. First, your comments are not being fired off at an emotionless inhuman corp. We’re nine individuals who are over here busting out butts to make really difficult choices that both fulfill our requirements financially AND that treat our customers in the best way possible. I appreciate that some folks are frustrated, but you’re dealing with human beings trying to do their best work – go look at the picture of us on our website. We’re not money grubbing corp execs driving to work in fancy cars and sucking our customers dry. We’re people like you trying to treat our customers well. Second, since Apple released the update after we closed on the night before Thanksgiving, when everyone had left for vacation we’ve had 5 hours to work on this. Think about it – five hours. Now sure, some companies might work through holidays or make their people slave away over the weekends, but we prefer to let our people spend holidays with their families. As a result we’ve only had FIVE HOURS to work on this – give us a break – we can only do so much! Third, comments like “they ought to be shot” are not OK. Period. I’m a father of two, a husband, and I am also the one who made the decisions about this release. That sort of comment, no matter how frustrated you are, is totally out of line. Cut that out. Comments like that will get yanked without hesitation. So before you fire off a comment about shady business practices, people being killed, and the like, why not give us a little more than 5 hours to work on this problem. We’ve always said – given the opportunity, we always do what we can to treat people right.

By: Adel ELZOGHABI

Adel ELZOGHABI — Mon, 30 Nov 2009 19:48:35 +0000

As a regular customer to Ilium for more than 4 years using PPC, windows, and iphone versions, the only solution I accept is a free upgrade that sync with Windows PC, otherwise I’m going to switch to SpbWallet and say bye to Ilium and the bad way of dealing with their customers.

By: SmartGeek

SmartGeek — Mon, 30 Nov 2009 17:26:49 +0000

I got lucky. I read the reviews on eWallet 7.0 for the iPhone before hitting the ‘Download All Free Updates’ button in iTunes. Normally I would of just hit the button.

Ilium Software should clarify some things:

- Why label this as a major release from 6.x to 7.x if the only addition is syncing background images?

- Why charge customers for a desktop release that doesn’t add functionality and breaks syncing?

Ilium Software should either offer the desktop version 7 for free, or patch the desktop version 6 software.

I am a long-time eWallet fan and I can forgive Ilium Software for mistakes releasing new software. But, I am tired of waiting for a Mac desktop version. As much as I like eWallet, if a Mac desktop version isn’t available soon then I will move my data to a different password manager.

By: stefano

stefano — Mon, 30 Nov 2009 15:49:06 +0000

Sorry i switch to spb ewallet…i don’t want to wait another year for mac version!
Bye

By: Jason

Jason — Mon, 30 Nov 2009 15:25:28 +0000

Add me to the growing list of unhappy customers who upgraded my iPhone version of eWallet only to find out that I now have to pay to upgrade my desktop to make it work. I understand this is a mistake as Apple usually takes a long time to approve upgrades to apps, but I shouldn’t be forced to pay for an upgrade.

By: Ed W.

Ed W. — Mon, 30 Nov 2009 15:10:35 +0000

Everybody has gotten their respective panties in a bunch over an honest mistake. For everyone who is thinks the grass is greener with another product, I say go for it. I have been a customer of ilium for close to 10 years. The Apple store update snafu can be remedied by Ilium coming up with a fix for the 6.x product. The comments i see posted here all sound very immature, but patience is a virtue that very few youngsters have learned. Allow the vendor to resolve the issue in a timely manner and stop throwing temper tantrums. Would this problem make me unhappy, yes, but it does not rise to the level of “holding data hostage”. Just one man’s opinion. Let’s see what Ilium does this week. Best regards, Ed.

By: Paul Gale

Paul Gale — Mon, 30 Nov 2009 14:47:26 +0000

Well, as a long-time user of eWallet, I too think this is shocking. I don’t have anything to add that hasn#t already been said but felt it really important to “add my vote” to the unhappy customer list too!

Think about the possible number of unhappy customers who can’t be bothered to post!!!

By: Joachim Appel

Joachim Appel — Mon, 30 Nov 2009 14:40:29 +0000

Same here, it upgraded automatically to version 7 on the iPhone and now I cannot synchronize with the PC anymore.

By: Michael Pellegrino

Michael Pellegrino — Mon, 30 Nov 2009 13:34:35 +0000

Still awaiting word on how much the ransom is and when the drop can be made.

By: Peter Lau

Peter Lau — Mon, 30 Nov 2009 12:34:30 +0000

I have been a loyal customer for many years and it is my opinion that this is NOT the way to conduct a business. In other words, you should have had all ot the versions tested and ready to go before submitting to Apple. We should be given the option to down grade the iPhone version. In this manner, we can decide to upgrade if we want to or not.