eWallet 7.0 – Updates and Answers

eWallet2I’m in the middle of a major software release right now so I’ll make this quick. I apologize that I can’t respond to all your comments individually, but considering how many of them there are, that simply isn’t possible. So – let’s get started…

Thanks!
First let me say thanks to everyone who posted their support. We really appreciate it and we are working very hard to live up to your expectations. The new release is a pretty big deal and I think you’ll all like it. In fact I think you’ll REALLY like it. So thanks for your kind words and we hope you like eWallet 7.0!

eWallet 7.0 Will Be Out Tuesday
eWallet 7.0 will be out tomorrow morning. This was the planned release date all along and we’re sticking to it.

More after the jump!

Why Did iPhone Come Out First?
Ask Apple! Our last update took 4 weeks to get approved. This one? 4 days. Seriously. We wanted them to come out pretty close (or at least have the desktop version out first) and we thought our timing was pretty good but once again Apple proved us wrong. What can I tell you – we’re at their mercy on this and we have absolutely zero control over when they release our software. It sucks. They should let us choose a date to go live once they approve it.

I Have to Pay to Upgrade?
As it says in the update notes for iPhone version, the upgrade to eWallet 7.0 on desktop may be a paid upgrade if you purchased more than 90 days ago. The price is going to be our usual $10.00 upgrade price, but with this release you’re getting something extra as well. More on that tomorrow.

I Don’t Want to Pay to Upgrade!
If you don’t want to upgrade, then you don’t have to. We’ll continue to support our previous versions just like we always have. Heck – we’ve got a couple of eWallet 2.0 users we still take calls from now and then. So if you fall outside the 90 days and you don’t want to pay to upgrade, feel free to keep using the previous version.

I Already Upgraded My iPhone and Don’t Want to Pay to Upgrade!
I’m sorry. We made it extremely clear in the upgrade information that you may be required to purchase an upgrade to the desktop version. I’m very sorry if you didn’t read that before you upgraded. Update information really is very important and worth reading.

Although Apple doesn’t provide you with any way to backup to an older version (although they should) there are some work-arounds out there in google searches. Here is one that Pierre posted in the blog comments here:

You can revert back to your iPhone e-wallet version 6. You need to look at your Recycle bin and check for ewallet.ipa. It should be 2.8meg. Delete your version 7 in iphone and itune. Double click ewallet.ipa and reconfigure sync. Back to normal.

Keep in mind that this is a non-supported function. I can make no promises about how well this will work.

UPDATE: OK, so in talking to folks we discovered that our perfectly clear message was anything but. In fact it was a bit misleading. Please check out the NEXT blog post for an update on that – we’re working very hard on a solution to help out folks who are having trouble now or who don’t want to upgrade. Again, sorry about that!

Just Send Me the Old Version
If I send you the old version today, we’ll be kicked off the AppStore tomorrow and there won’t be an eWallet for iPhone. Apple won’t let us do that. Period. In fact they don’t even give us a way to get software onto your device outside of iTunes.

You Shouldn’t Charge For Upgrades!
Not charging is not a sustainable business model for a product like eWallet. New sales alone don’t cover the costs for development of major changes in functionality. We have to charge for upgrades.

You Should Have <Insert Comment>
There was lots of advice in the blog comments. Some constructive – some not. I can’t answer all of them here but we thought – carefully – through pretty much every idea you posted. For any number of reasons they wouldn’t work, with reasons ranging from the limits of the AppStore to economic suicide. We truly did choose what we believed was the best possible path for this process in an environment where we have less and less control over that very same process.

Mac? Mac? MAC!!??
I’ve got something for you – not exactly what you’re expecting but I think you’ll like it! Check back tomorrow!

43 thoughts on “eWallet 7.0 – Updates and Answers

  1. Simon Dare

    Marc

    To be fair the initial info on the itunes store said you needed the latest version on the desktop software – I believe you changed the wording once you realised the release was early.

    I did check I had the latest version as I updated early on the release day in the UK – I do therefore feel slightly hard done by! No chance of a special deal for day one updaters?

    Simon

  2. merlock

    “We made it extremely clear in the upgrade information that you may be required to purchase an upgrade to the desktop version.” –Marc

    And I call B.S. on this statement.

    And when I checked the website ***BEFORE*** I upgraded, the webpage indicated (and STILL does as of 11:25 AM EST) the following:

    The current version of eWallet is: 6.1.

    (Taken from: http://www.iliumsoft.com/site/ew/ewallet.php)

    So, I allowed the upgrade on my iPod, and guess what? Sync is broken. Sorry, but I *DID* exercise due diligence on my part before I upgraded. The failure is Ilium for not even hinting that a new version is in the works. But, it is SO much easire to blame the customers, right?

    “Our last update took 4 weeks to get approved. This one? 4 days.” –Marc

    So, Ilium gambled and lost. Boo-hoo, it’s Apple’s fault.

    Epic Fail, Ilium. And seeing that you still want to blame your customers, scratch the following:

    1 ‘i’, 1 WinMo, 3 desktops.

  3. Brett

    Marc-

    You state that you considered most of the constructive comments in the prior blog post. My comment (one that was shared by many people) is one that I definitely think needs to be addressed, as it falls outside of the typical “update/update” debate.

    That is, when considering an upgrade, the consumer must be given the choice as to whether or not they want to upgrade — and, if they chose not the upgrade, their lives should not be impacted in any way. In other words, they should be able to continue just as they did before. They won’t get any new features, but they won’t be disadvantaged at all from their previous position either.

    Here, with the way you have implemented this upgrade/update, you have disadvantaged people who chose not to upgrade. By making the iPhone version a free *update* but making the desktop version a paid *upgrade*, people who chose not to pay either (1) will lose the functionality of the “update all” button in iTunes, or (2) if they chose to only update the iPhone version, with lose the sync function. Those are the only two options for people who chose not to pay for the desktop upgrade, and *BOTH* options put consumers at a disadvantage as compared to their prior position.

    The loss of the “update all” feature *IS* is a big deal. Many of us have well over a hundred apps, and there are times when as many as 10 or more apps have available updates. Forcing users to update one at a time essentially “punishes” them for not paying to upgrade the desktop version. Also, it forces them to stare at a “1″ badge on the App Store icon.

    I’m sorry, but it is not sufficient to simply say that you considered some unidentified alternatives and did not like them. It is not acceptable to place users of your software at a disadvantage from their prior position simply because they chose not to upgrade. The position of people who chose not to upgrade must be left the same.

    Consider the release of Microsoft Office 2010. I am sure there will be MANY people who chose to retain Office 2007 (or earlier) instead of upgrading. Imagine what would happen if, when Office 2010 was released, owners of Office 2007 could no longer save documents. While I realize this is not a perfect analogy, it makes my point.

    In closing, just as software developers have a right to charge to upgrades, software consumers have a right to chose not to upgrade, and they should not be penalized in any way for making that decision.

    I will take a look at the features of eWallet 7.0 tomorrow morning but, for me personally, eWallet 6.0 did everything I want out of a password app. I most likely would have chosen not to upgrade. But, now, I will either be forced to upgrade, or I will forever be staring at a “1″ badge on my App Store icon, and will forever lose the benefit of my “update all” button.

    I do not think this point should be ignored, and I would like a response.

  4. Marc

    Wording Changes:
    The only wording we changed was to a comment in the description that let new purchasers know that sync wasn’t going to work for them.

    The Warning:
    From the moment the update became available the following was stated in the description of teh changes in this update.

    “This upgrade requires the latest Windows desktop version to sync your data. If you bought the desktop version before August 30, 2009, you may need to pay for the upgrade. Visit our website for all the details.”

  5. MiniMe

    SHAME ON YOU!

    In your explanation above, you have conveniently ignored the process by which updates are applied to the iPhone in iTunes. Firstly, there is no requirement to inspect every update before it is applied. Why should there be? An update, by definition, is an improvement to your existing version (or it used to be). And anyway, to inspect each update is impractical. I tend to back up and update my apps once a week. Typically, there are 5 – 10 updates, sometimes more, that have been released in that period. Of course , Apple kindly provide and update all button to help with this and many of us have done just that, thus making our Version 6 desktop version useless. But let’s suppose I hadn’t fallen into this trap and, based on your advice, that I now want to update all of my apps apart from ewallet as per your recommendation above. I now have to waste time, downloading each application separately as a I cannot use the ‘download all’ button without updating ewallet. And even if I did choose to download each app seperately, I will still have an annoying reminder on my iPhone App Store icon telling me that there is 1 update available.

    YOUR ADVICE IS RIDICULOUS!

    I can understand how the timing of the iPhone and Desktop product releases might have got mixed up, but this is not the problem. The problem is that it is virtually impossible NOT to apply your update, thus making Version 6 desktop useless and thus meaning that we have to PURCHASE Version 7 desktop. This situation would have occurred whether or not your iPhone update was released early. Are you really telling us that this is a mistake? Did you not think this through?

    If I had been given a choice to upgrade, I would have done quite happily. But really, I object to being taken for a patsy. It is not the cost, it is the principle. I shall now be spending double the amount that your desktop update would cost me to purchase a rival product. SPB Wallet looks favourite. I trust and hope that many of your iPhone users will join me.

    I wonder if your comment, “Not charging is not a sustainable business model for a product like eWallet” will prove prophetic thanks to volume of customers that you PERMANENTLY LOSE! I fear that this will become a famous case study in how to lose a loyal and enthusiastic customer base by applying questionable business practices…. unless of course you do the sensible thing and and offer free ugrades to existing Version 6 Desktop owners.

  6. Howie

    Marc-

    I’m rather surprised at your smugness. It is very disappointing to discover this is the official commentary after four days of silence while (presumably) hundreds, perhaps thousands, of your customers struggled with this experience.

    No where in your post do I sense any level of regret for how your firm handled this rollout. In contrast you make a number of efforts to pin the blame on everyone but Ilium- specifically Apple and your customers. To assume not a shred of culpability and to speak with such condescension to your customers is truly remarkable.

    For the many who updated their many applications in one fell swoop, you succeeded in ensnaring them with a free update explicitly designed to force additional expense on the desktop side in order to maintain syncing capability. Don’t suggest otherwise– it would make you appear even more disingenuous than you have already been. And don’t give me your lines about how all the information about each update should be read in advance– first of all this isn’t practical for those updating with their iPhone/iPod Touch, and secondly, we are dealing with updates…not upgrades which would trigger additional expense for the customer and would be sold within the Apple Store as a new product- so as to avoid any confusion- but you knew that already.

    Continue to convince yourself you did nothing wrong and see what impact that has on your bottom line. I can assure you until the right thing is done for (perhaps formerly) loyal and long time customers like myself as it relates to this travesty, positive words will not be publicly expressed about Ilium and its business tactics and I would imagine many will explore alternate solutions.

    –Howie

  7. Jim

    I’m extremely disappointed with your response to this issue. I have no problem with a business model that charges users for major upgrades and allows the user the option of upgrading or not upgrading.

    However, with the way the iTunes Store works, users are either forced to pay for this upgrade or lose the update all functionality in updating all of their other applications. This is simply not acceptable on your part. If you want to charge for an upgrade, you need to create a new application in the iTunes Store. You and I can cry all we want to about it but this is simply the way the iTunes Store works.

    If you don’t change your policy very quickly, this is going to result in a lot of one star reviews for your application (starting with mine). Which is a shame because it truly is a fine application and I have already happily paid for two separate versions of it.

  8. Lian

    Brett put it very well. The issue here is a loss of an important functionality.

    If there was going to be loss of functionality, you should have released the new version as a separate app like WordPress’ app. This would allow those who wish to upgrade to do so and those who don’t can still maintain the functionalities we PAID FOR.

    The Apple system nay not make this process easy but the final responsibility rests with you as the maker of the product. Apple didn’t choose to remove the sync functionality – you did.

    Please fix the problem before it gets worse and more of your users make the same mistake.

  9. Marc Post author

    How We Handled the Rollout:
    I cannot make this more clear. We have no control over this process. Apple, by some bizarre quirk of fate, released an update we’d submitted only four days earlier after we closed on the night before the Thanksgiving holiday. Previous approvals took 2 weeks to a month.

    The reality is that we didn’t handle the rollout. Apple handles the rollout and we run around trying to play catchup. I’m sorry it didn’t go smooth. There wasn’t a solution that existed that would have made it smooth. With no control over when an app hits the store, we stand around and do what Apple tells us.

  10. Simon Dare

    “This upgrade requires the latest Windows desktop version to sync your data. If you bought the desktop version before August 30, 2009, you may need to pay for the upgrade. Visit our website for all the details.”

    errr… I did go to your website, and it told me the latest version was the one I had!

    I do feel you have suffered at Apples hands here BUT don’t p..s off your loyal customers with an attitude that leaves a bad taste.

    No it may not be totally your fault – but you are the only one who can move to a positive PR situation here from what is a corporate disaster as I see it!

    I will update – I have no option, my computer empties its waste bin on turning off, so I have no way to roll back. SPB is the only other option and that would cost me more. But rest assured I am not happy and am not the evangelist of Ilium now that I once was – and I guess that is the same for many of your older customers.

    Sorry – but this is how I see it.

    Simon

  11. Brett

    Marc-

    Rather than focusing on the pertinent issues, you now quote the prior language in the iPhone update as: “This upgrade requires the latest Windows desktop version to sync your data. If you bought the desktop version before August 30, 2009, you may need to pay for the upgrade. Visit our website for all the details.”

    What you fail to consider and address is that ****EVEN TODAY**** your website states that version 6.1.3.24746 is the latest version … and this is in the face of the weekend fiasco.

    So, your warning instructed people to “visit [your] website for all the details” and that the iPhone update “requires the latest Windows desktop version to sync your data.” Well, visiting your website over the weekend (or even this morning) would confirm that users *DID* have the latest Windows desktop version.

  12. Ian

    Appreciate the post Marc, and appreciate that sometimes one can get into a ‘fix’ where there are no easy answers. ‘Stuff happens’ as Rumsfeld famously said.

    I do think there is a conundrum here with your release of an iPhone upDATE that pretty much forces a purchase of a companion software upGRADE. I have no problem with paying for upgrades if I want them, but on this occasion it does feel like I am being directed to do so with one arm twisted behind my back! OK, you tell me that if I do some hoop jumping, restore an old version, then IF that works and so long as I NEVER AGAIN use ‘update all’ on my iPhone I don’t have to pay for V7 on the desktop to get at my data. Well, that does not make my arm feel any less twisted I am afraid!

    There are clearly many who feel much more sore about this than I do, and I believe that in the interest of good customer relations you need to look harder at this issue from the user perspective. See if there is nothing you can do to release us from our discomfort and put a smile back on our faces.

  13. MiniMe

    Marc – I repeat: THE EARLY ROLL-OUT IS NOT THE REAL PROBLEM!. The need to update to Desktop V7 would still exist whether or not you rolled out the iPhone App early because it is NOT PRACTICAL TO NOT UPDATE AN APP IN ITUNES once the update is released.

    These bland and silly responses that ignore the core issue do not help you at all. My adice? If you are in a hole, its best not to keep digging.

  14. Ian

    Marc I agree with MiniMe & others- the real issue is NOT Apple messing with your schedule but Ilium faililng to consider that users would react badly to being forced to pay for an upgrade. Blaming Apple is being in denial. Tempt us to upgrade. Don’t force us.

  15. HH

    Here are some other tried and true excuses you could try:

    1. An elephant stepped on it.
    2. My dog ate it.
    3. The devil made me do it.

    Man up and take responsibility. All you have done it to try to shift the blame to someone else.

    You are about to witness first-hand the “creative destruction” inherent in the free market as I, and other long-term customers, move to other apps.

  16. merlock

    “This upgrade requires the latest Windows desktop version to sync your data. If you bought the desktop version before August 30, 2009, you may need to pay for the upgrade. Visit our website for all the details.” –Marc

    Holy cow, Marc, are you really this obtuse?

    The link I put in above STILL says that the current version is 6.1. YOUR OFFICIAL WEBSITE SAYS I HAVE THE LATEST CURRENT VERSION, AND THERE ARE NO OTHER DETAILS EVEN HINTING AT A NEW VERSION.

    I could care less about 30 Aug. That day may have been YOUR code-freeze day for all I know, but so what? There is no indication ANYWHERE that 6.1 is undergoing a major revision.

    @Howie: Well said. I’m already exploring alternatives. My iPod is jailbroken, so I’ll be looking @ the ‘dark side’ for alternatives as well.

  17. Robert

    Your attitude coupled with others well written comments will force me to recommend to my orginazation that eWallet will no longer be authorized as a solution.

  18. Rodney

    Dig the file out of your recycle bin. Sure bad things happened due to the weird way Apple released the update so quickly. But move on. Dig the file out of your recyclebin. I did. It is easy and it works on both Mac and PC. The files are in the trash. Dig them out.

    If you emptied it, then use a program that recovers lost files. For the future and more importantly you should be using some sort of continuous backup system like TimeMachine or GenieSoft’s TimeLine on Windows.

    I’m sorry if I’m an iLiumsoft “Fanboy.” Things happen. And iLium is one of the FEW pocket pc, iphone, or pc developers that actually care about their product and make updates and upgrades. So many other developers put out a program and make no updates to it ever. iLium’s customer service is TOP NOTCH and they really help and do care. Things happen. Dig it out of the trash and quit complaining.

    I’m stoked to see what you have in store for mac users tomorrow. I can’t wait.

  19. Rodney

    I wouldn’t mind the option to sync the iphone wallet to a remote server instead of having to establish a wifi partnership.

  20. MiniMe

    @Rodney

    Well that’s all very fine mate but if I do that it means that I can never use the iTunes “Download All” button again. Dunno about you, but I have a busy life to lead……

  21. Ted

    I looking at your Support page right now and it says that in order to sync I must have the latest version numbers, which are:

    On the iPhone: 6.2.142

    On the Windows: 6.1.3.25746

    ……so what the heck?

  22. Lian

    Of the many apps everyone already has on their iPhone/touch and whatever future apps we are going to get, we are to stop using the “Update all” button forever because of this one app if we choose to stay with the current desktop version?

    If this arrorgance is now the approach eWallet will take, then it’s a very poor one as this solves no existing problems but instead creates a new problem on our devices for those of us who do not wish to be FORCED to update. If this is the new direction then better we know now and take our trust elsewhere.

  23. Ron

    Ilium could ‘easily’ resolve this issue by releasing an update to the 6.1 desktop that allows sync with iPhone version 7.x or ‘updating’ iPhone version 7.x to sync with desktop version 6.1.x. Ilium could even release the ‘old’ 6.x.x’ version for the iPhone under a ‘new’ title.

    To continue to blame Apple’s unexpected efficiency in approving the ‘update’ and ignoring that Ilium’s current business practice holds the AppStore Update All button hostage until one pays for an update to the desktop is to spit in the face of your once loyal customer base.

    If this isn’t quickly resolved I suggest that a complaint regarding the shady business practice be filed with the BBB and with Apple.

  24. Marc Post author

    All: There are so many disparaging remarks getting fired off on this site right now that I have to say a few things about this.

    First, your comments are not being fired off at an emotionless inhuman corp. We’re nine individuals who are over here busting out butts to make really difficult choices that both fulfill our requiremetns financially AND that treat our customers in the best way possible. I appreciate that some folks are frustrated, but you’re dealing with human beings trying to do their best work – go look at the picture of us on our website. We’re not money grubbing corp execs driving to work in fancy cars and sucking our customers dry. We’re people like you trying to treat our customers well.

    Second, since Apple released the update after we closed on the night before Thanksgiving, when everyone had left for vacation we’ve had 5 hours to work on this. Think about it – FIVE HOURS. Now sure, some companies might work through holidays or make their people slave away over the weekends, but we prefer to let our people spend holidays with their families. As a result we’ve only had FIVE HOURS to work on this – give us a break – we can only do so much!

    Third, comments like “they ought to be shot” are not OK. Period. I’m a father of two, and I am also the one who made the decisions about this release. That sort of comment, no matter how frustrated you are, is totally out of line. Cut that out. Comments like that will get yanked without hesitation.

    So before you fire off a comment about shady business practices, people being killed, and the like, why not give us a little more than 5 hours to work on this problem. We’ve always said – given the opportunity, we always do what we can to treat people right.

  25. ArkyCowboy

    Marc:

    Hopefully you have learned a valuable lesson on the difference between UPDATE and UPGRADE with regards to Apple. I know many of us have the hard way.

    But here is the quick and simple fix, especially if money is the driving force.

    1) Have Apple take the file off the site immediately to keep this from spreading to those that not yet synced after a long holiday weekend.

    2) Rename the file to eWalletPro or eWallet7 or something unique so it will no longer be an automatic update to those that have eWallet 6.x. Upload this newly renamed file to Apple for approval and ask them to make sure it is NOT an update but a totally new App.

    3) Offer those of us that have done the wrong thing and give us the v7 desktop free or for under $5.00 to cover distribution and make your money off the ones that decide to UPGRADE (not update) on their terms.

    This will once again allow “Update All” for everybody knowing full well that we will not download v7 unless specifical requested from the iTunes store App list. Of course, it could still be free but in bold print at the top of the description state that the purchase of v7 desktop software will be required to sync this version.

    Since nothing was realeased about v7, who knows what it has or if they even want it. I’m sure many will, maybe even me. But let ME make the choice as to when.

    You can blame it on Apple processing your file in 4 days instead of 4 weeks, but that doesn’t mean a thing since we did not even know it was coming to begin with so we could watch out for the “update”.

  26. Marc Post author

    @ArkyCowboy: Thanks for being constructive. Let me address why we haven’t done this (and we did consider this sort of option.)

    “1) Have Apple take the file off the site immediately to keep this from spreading to those that not yet synced after a long holiday weekend.”

    As I mentioned in the other blog post, we’re working on a solution. Pulling the app will just generate a host of “where is eWallet” questions. On top of that 7.0 goes live tomorrow morning so it should be resolved.

    “2) Rename the file to eWalletPro or eWallet7 or something unique so it will no longer be an automatic update to those that have eWallet 6.x. Upload this newly renamed file to Apple for approval and ask them to make sure it is NOT an update but a totally new App. ”

    Ranking is directly related to sales. Losing our current ranking could be a devestating hit to the application. On top of that see my next comment.

    Not to mention the fact that if you do this, you get thousands of angry users claiming you are ripping them off by making them rebuy the totally new application. Again – see Tweetie to see how well this goes over.

    “3) Offer those of us that have done the wrong thing and give us the v7 desktop free or for under $5.00 to cover distribution and make your money off the ones that decide to UPGRADE (not update) on their terms. ”

    Since Apple doesn’t send us any purchaser information, that means to confirm purchase we need to have people send us their purchase confirmation emails. Besides the fact that processing thousands of these manually would take months, many people don’t bother to keep them. The point is that there is no good way to process requests in this sort of system and the cost is more prohibitive than finding a way to let folks use the old version of eWallet.

    Which is what we’re working on now – we’ll see how it goes.

  27. Steve

    Really?

    All of this over a $10 upgrade? Or, not being able to sync for a few days? Give me a break, I have much more important things to worry abut and can’t wait to see what 7.0 has in store!

    If I were going to whine… Where is ListPro!? :)

  28. Steve

    Oh, and instead of the “I can no longer Update All…” Why not ask Apple to make it an option to “opt out” of some updates so they don’t show up in the list of updates any longer… That would be nice functionality!

  29. Jim

    How many apps do you have on your iPhone, Steve? If you have 100 apps (which is not uncommon) and all of the software developers decided to do this it would only cost you $1000. I guess that’s nothing to whine about because it’s okay if only this one does it?

    The biggest problem I have with this is the forced upgrade or losing the “update all” function on the iPhone. I also have a problem with the initial response from Ilium which was basically along the line of “Tough luck stupid. You were dumb to update and/or Apples policies suck”. However, it looks like that attitude is changing.

    I am very supportive of the hard work that people do here and that they are trying to provide a good product and earn a decent living do it. And I’ve shown that support by repeatedly buying their software. I just want that to be my decision and not something that is forced on me.

  30. ArkyCowboy

    Mark eWallet’s “ranking” has already dropped from a 4+ on all versions to a 3+ just since Thanksgiving at the iTunes store. And for the current version, which you should be trying to protect, its at 2 and probably dropping. One look at the graph below the screenshots will get everybody’s eye.

    Since the previous versions are no longer available, only the “2′ will be of interest to anybody. They will sure wonder what happened to the “current” version that is so bad, especially since the previous rankings of the program were great. So get over the rankings game, kill the App and start fresh.

    Also, don’t forget you have totally screwed up the “Update All” for anybody that has eWallet and not wanting to UPGRADE it. This is not something that Apple should fix as this was not an UPDATE, but and UPGRADE. Their software is doing exactly what it was expected to do. iliumsoft made the mistake of passing this on to Apple as an update which it is not. It was not their responsibility to determine it was and upgrade instead. This will continue to create unrest in the trenches and will be an ongoing problem for iliumsoft. Remember, not everybody syncs their iPhone/iPod on a daily basis.

    In advertising, we assume for every person that complains, there are 100 that don’t bother. And how many negative comments are on the iliumsoft blogs just since Thursday (x 100)? Of course you can close and delete them at your descression and those problem comments disappear.

  31. Tom

    I am a huge fan of eWallet it has perfomed well for me. I have owned it on Palm/PocketPC/Windows I have anxiously waited for a Mac version. I feel that the inexpensive price of 29.95 for an app and even cheaper on the mobile devices accomodates an upgrade fee of $10 if needed. Is a $30 dollar app really worth all the above stress? Did the earth quite revolving because you couldn’t sync your data for a few days? Jeeezzz lighten up internet bloggers. Ten dollars (barely over minimum wage for an hour of work) for a great app is alright in my book.

    Looking forward to the release tomorrow. I will gladly pay an upgrade fee and look forward to additional platforms.

  32. Jorge

    Marc

    Here is a simple way to end this problem, limit your losses and gain some of your credibility back.

    First, stop blaming others and simply apologize for the position Ilium put its customers in (and btw, there still is no solution).

    Second, release version 7 of eWallet for the PC ASAP and for a one day only charge $5 or some kind of concession to give all of us that were unfortunate early adapters a sense that you do give a hoot about your customers.

    You have to realize that for most of us it is not an issue of money it is an issue of principle.

    Third, next time be more prepared with your updates and make sure everything is ready on your end before you submit anything to Apple.
    you submit anything to Apple.

    BTW I really like eWallet and I hope you guys do the right thing….

  33. Marc

    @Jorge:
    “First, stop blaming others and simply apologize for the position Ilium put its customers in (and btw, there still is no solution).”

    We have apologized – see my other blog post. At the same time, there are some things that truly are outside of our control and even if people blame us for them, I intend to remain honest about what’s causing them. We’re very sorry that these issues are causing problems for people and as I said in the other blog post we are working on solutions – even for the things that aren’t our fault.

    “Second, release version 7 of eWallet for the PC ASAP and for a one day only charge $5 or some kind of concession to give all of us that were unfortunate early adapters a sense that you do give a hoot about your customers. ”

    We’re already coming out with it ASAP (tomorrow morning) and we’re already working on a solution (see my other blog post.) And if we didn’t give a hoot about our customers, I’d stop reading all these posts. Reading this stuff isn’t my idea of fun, but I do it because I DO care about my customers.

    “You have to realize that for most of us it is not an issue of money it is an issue of principle.”

    But we’ve been given less than 9 hours to make things right. Perhaps if principle is the issue, consideration of our past conduct and an opportunity to correct the issue might be in order. Heck – even wait until we release to see what all the fuss is about – instead we’re being judged and executed before we even get a chance to make it to trial.

    “Third, next time be more prepared with your updates and make sure everything is ready on your end before you submit anything to Apple.
    you submit anything to Apple.”

    We ARE prepared. That’s why we’re releasing tomorrow morning. The main delay is that we always give reviewers an early chance to look at the software. They need at least 24 hours head start – we owe that to them. As for fixing things, as I said elsewhere, this all happened while we were gone! We don’t force people to work holidays so the only chance we’ve had to work on this is today.

    “BTW I really like eWallet and I hope you guys do the right thing….”

    Thanks! My challenge right now is that it feels like judgement was passed in those 167 posts over the weekend – long before we had a chance to even try to make things right.

  34. Marc Post author

    @All: Also – I updated this post (see the original post). Part of the problem is that we REALLY thought we were perfectly clear on the upgrade stuff and we really struggled to figure out what happened here. Obviously (see the next post) we’re putting it together but it’s taken most of the day to get everything sorted out.

  35. Dean

    I have been using eWallet since it’s release on the iPhone. I believe my total investment in the software including the desktop is under $30.00 The product has performed as expected and provided value well in excess of what I’ve paid. As a user of a large number of applications, paying for upgrades/bugfixes is a fact of life. Each user has to decide if the value offered in the product is worth the upgrade. I recognize that the upgrade for $10.00 is required but, the fee is small, for the value provided. I am amazed that we all go to the gas stations and spend close to $3.00 per gallon for gas but turn around and scream at the top of our lungs over issues such as this. The bottom line is the $10.00 that is being charged for the upgrade if very reasonable given the value provided people should get over it. I for one will gladly pay the upgrade charge.

  36. Olivier

    Marc, very happy to notice that among the two screencopy heading your post appear … a MAC WINDOW !
    One swallow doesn’t make a summer, but many thanks to you for finally honour your committments.
    I’m now convinced that patience will be rewarded soon.

  37. Olivier

    Yeah !!!
    The time difference with France, where I am, will make me stay up late this night for good news I hope.
    No problem, I will drink litres of Coffee.

  38. Josh

    Is the upgrade coming? It’s first thing in the morning, and I’m not seeing the desktop upgrade being available. I’m getting tired of the little red badge on my App Store icon.

  39. Marc Post author

    @Josh: We’re working on it, Josh. The main release is in progress and we’re getting a (final?) build of the sync patch later today.

  40. Carol

    U3 release of eWallet v7.0 ?
    I do not see a v7.0 for the U3 devices, are these devices not supported anymore? Currently I am using eWallet for Windows (U3 smart) v6.1.3.24746
    will I be able to sink with the new v7.0 desktop ?

  41. Keith

    Will the file format for the U3 and the V7.0 desktop be the same? Will we have to choose between one or the other, U3 vs V7?
    Thanks.

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