Hey, everyone! As I mentioned in a previous post, this is the biggest release we have ever undertaken and it is extremely exciting. The response we’re getting from customers is phenomenal. Thank you to everyone for your kind words and support! (If this is the first you’ve heard of the release of eWallet 7, definitely check out the post here that gives all the details!)
And a special “THANK YOU” to everyone who has gone to iTunes and either added a positive review or updated a review! We really appreciate that!!! Honestly – I can’t thank you enough – around here we DO NOT feel that posting positive reviews as a customers “job”, so we see every positive review as a kindness – thank you again!
Needless to say, a release of this type is bound to have some hiccups and this one is no different. The following are issues we are currently working on or frequently asked questions. For all the details, read on after the jump!
“I updated iPhone. Do I have to update Windows PC?”
NO!Just because you updated your iPhone version to eWallet 7, you are not required to upgrade your desktop version. We hope you will, but if you don’t want to, you can download a special version of eWallet 6 (eWallet 6.2) here that will let you keep using the older version with eWallet 7 on your phone. NOTE: If you installed eWallet 7 – please uninstall it before installing this special build of eWallet 6.
“eWallet on Windows PC Crashes When I Start It!”
We’ve discovered that some customers that are using non-English versions of Windows are running into this problem. We’re working on it right now and we’ll keep you updated on the progress. We are very sorry for any trouble this is causing and we hope to have an update soon! This problem is resolved!! We are testing the installers now and hopefully we can have this out by morning!
“My BlackBerry Unlock Codes Don’t Work!”
This one is fixed and we’re in the process of rolling out a new version of eWallet for BlackBerry this morning. You can get it here when it is released (I’d suggest sometime after 3:00PM ET. UPDATE: Since we fixed the foreign language issue, we’re relasing this update along with that one in a single release tomorrow morning!
“When Will Support Call/Email Me Back?”
As soon as they can. To give you some perspective of what we’re dealing with – since the release of eWallet 7 we doubled our one day sales record. Yeah – things are a little busy here. We are working as quickly as we can and we will contact everyone – unfortunately it may take a couple of days. In the meantime, please watch the blog! I’ll post updates like this to help folks that are running into common issues so you don’t have to wait!
“When will the full Mac version be out?”
As before, we have not set a date. We are continuing to work on it and will let everyone know when there is more news we can share. Please note that the 30 day preview is limited simply because unlimited use is part of the complete eWallet package – not because eWallet will be out in 30 days. Again – we’re working as fast as we can on the Mac version but we haven’t set a release date.
“Where do I send Mac comments/requests/bug reports?”
Send them to firstname.lastname@example.org with the subject heading of “Mac Report”. We’ll take all of these, put them into a mailbox, and go through each and every one once we get past the release! Thanks!
“Where do I get the Palm OS/U3 version of eWallet 7?”
Unfortunately we’ve had to discontinue support for both of these platforms. The demand for these versions was so low that it just wasn’t financially possible to keep producing upgrades for them. We’re very sorry that we can’t offer solutions for these platforms at this time.
That’s it for this update – I’ll post another one tomorrow as I compile more comments, requests, and questions and have new information.