Comments on: eWallet 7 Released! (Update 2) http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/ Behind the Scenes at Ilium Software Wed, 19 Jun 2013 07:02:44 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Marc http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36720 Marc Mon, 07 Dec 2009 14:10:15 +0000 http://blog.iliumsoft.com/?p=1845#comment-36720 SUPPORT ON THE BLOG
As I said in other blog posts, I cannot provide support via the blog. It isn’t setup for that. We are answering every person who has contacted us – it might take us slightly longer than usual but as of Friday we’re managing to keep up. There has been a LOT of interest in this release so again – it might take us an extra day or so but we will respond.

So if you aren’t getting a response here regarding your problem, it’s because I can’t do ongoing teceh support via blog comments. Please email support@iliumsoft.com or call our toll free number (and leave a message if we don’t pick up right away – phones are very busy too.)

]]> By: Marc http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36719 Marc Mon, 07 Dec 2009 14:06:09 +0000 http://blog.iliumsoft.com/?p=1845#comment-36719 @Joseph: Sorry you’re having trouble. I’m not through all the posts but it is clear you’ve hit a snag. What Dean has said is true however – we’re talking to a LOT of people here – we broke our old one-day sales record every day this week – if EVERYONE was having trouble we wouldn’t even have time to LOOK at the blog much less post.

So I’m VERY sorry you’re having trouble and we will help you – fortunately, most people aren’t having this much trouble.

Charlie: Yep – that one isn’t working yet, Charlie. Thanks for the feedback, though!

GENERAL COMMENT RE: BUGS
Let me be very straightforward on this – we rewrote a complex, feature-rich program from the ground up. Although we test like crazy and ran a beta for more than two months and used it in house longer than that we are SURE bugs will come up – short of spending a year in QA there is NO way you release a rewrite of a program like this without hitting bumps -0 unfortunately a few of these are bigger than others (ie: Joseph and Jason) but most people aren’t having any trouble. BUT we take every issue seriously and just like we resolved the non-English language issue in about 24 hours (we were sending advance copies a day before we released it live) we will resolve the other issues.

SO again – I’m VERY sorry if you’ve hit a bug but we will work with you to make things right – and if you’d rather just revert to version 6 we can help with that to. Just drop support a line and given the chance, we will help you!

]]> By: Charlie http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36718 Charlie Mon, 07 Dec 2009 13:38:10 +0000 http://blog.iliumsoft.com/?p=1845#comment-36718 I’m running the Mac beta with no major issues so far. The only feature that seems to not work (not sure if intentional), is clicking a hyperlink in a stored card in order to link to a site and have it fill in username & password info directly. I’m running Snow Leopard 10.6.2 with Safari 4.0.4.

I just switched to a Mac about a month ago from my PC, and eWallet was one of the apps I missed the most.

Thanks for the Mac release. Keep up the good work!!

]]> By: Joseph Caulfield http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36716 Joseph Caulfield Mon, 07 Dec 2009 11:56:23 +0000 http://blog.iliumsoft.com/?p=1845#comment-36716 Dean,

That’s actually not what Marc said:

“In the meantime, please watch the blog! I’ll post updates like this to help folks that are running into common issues so you don’t have to wait!”

Also, what is the source of your information that:

“Many people are using 7.0 with no problems.”?

]]> By: Rhonda http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36715 Rhonda Mon, 07 Dec 2009 11:46:50 +0000 http://blog.iliumsoft.com/?p=1845#comment-36715 Yes, I’m waiting for the Android (Droid) version too!

]]> By: Dean Roberts http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36710 Dean Roberts Mon, 07 Dec 2009 03:29:30 +0000 http://blog.iliumsoft.com/?p=1845#comment-36710 Many people are using 7.0 with no problems. Marc said he was not going to be responding to the blog. Send all issues to info@illumsoft.com

Hope you guys get it worked out!

]]> By: Frank Apple http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36708 Frank Apple Mon, 07 Dec 2009 02:43:04 +0000 http://blog.iliumsoft.com/?p=1845#comment-36708 You rushed your product to market and it does not work! I tried eWallet 7.0 on three Windows 7 Pro Machines [mix of 32-bit and 64-bit] and it does not work! When I install it on a XP Pro machine it installs, but crashes constantly. This product feels more like an ALPHA build than a product I should pay for. I want my money back!

]]> By: Nenad Blau http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36704 Nenad Blau Sun, 06 Dec 2009 20:57:02 +0000 http://blog.iliumsoft.com/?p=1845#comment-36704 Why is Ilium not responding to all our problems?

]]> By: Kyle http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36699 Kyle Sun, 06 Dec 2009 13:36:46 +0000 http://blog.iliumsoft.com/?p=1845#comment-36699 is there any plan for Android?

]]> By: Darryl http://blog.iliumsoft.com/2009/12/03/ewallet-7-released-update-2/#comment-36696 Darryl Sun, 06 Dec 2009 12:17:59 +0000 http://blog.iliumsoft.com/?p=1845#comment-36696 i also tried to import a flexwallet file without success.

i even navigated to the file in windows XP and selected “open with” from the right click menu.
ewallet did not recognise the file.

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