Comments on: What’s with the Windows bugs? http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/ Behind the Scenes at Ilium Software Wed, 19 Jun 2013 11:57:53 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Dimitris http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36823 Dimitris Thu, 17 Dec 2009 08:50:51 +0000 http://blog.iliumsoft.com/?p=1854#comment-36823 It’s good to know that I’ve helped!!!

When should I expect to receive my 7.0.2 copy? Will you be sending e-mails or we should download it from the web site when available?

]]> By: mattbg http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36822 mattbg Wed, 16 Dec 2009 22:21:48 +0000 http://blog.iliumsoft.com/?p=1854#comment-36822 Marc. great news about the 64-bit Explorer issue. Thanks! Looking forward to trying 7.0.2.

]]> By: Frank http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36820 Frank Wed, 16 Dec 2009 21:07:13 +0000 http://blog.iliumsoft.com/?p=1854#comment-36820 Great news

]]> By: Marc http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36819 Marc Wed, 16 Dec 2009 20:38:00 +0000 http://blog.iliumsoft.com/?p=1854#comment-36819 Windows 7 64-bit Explorer Crash
FOUND IT! We discovered the problem! Thanks to the input from folks like you as well as some AMAZING work from Kevin and Matt here at Ilium Software, we tracked the issue to – a Microsoft bug! The good news is that we’ve reported the bug to them AND we’ve found a way to work around it! We’ve already sent some advance copies of 7.0.2 out and it definitely fixes the issue. If all goes well we’ll release 7.0.2 before the week is out (which includes a number of other minor fixes). As always we’ll announce it here on the blog when it goes live!

@Dimitris: Thanks for the details! We really appreciate that sort of info.

@Mel: Thanks Mel! We’re doing our best to keep people informed!

]]> By: Mel Schwartz http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36817 Mel Schwartz Wed, 16 Dec 2009 14:07:56 +0000 http://blog.iliumsoft.com/?p=1854#comment-36817 I haven’t encountered any problem or bugs with my eWallet yet and I’m thankful about that. It’s good that you made some clarifications on some of the issues your customers have experienced, Marc. At least, we’ll have an idea on what to do if we encounter the same problem.

]]> By: Dimitris http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36816 Dimitris Wed, 16 Dec 2009 10:56:09 +0000 http://blog.iliumsoft.com/?p=1854#comment-36816 As I have mentioned before, I am also facing the windows 7 64bit explorer crash after installing and using ewallet7.

I do not know if this can help you pinpoint the problem, but it seems the crash happens when you right click something… sometimes but not always…

For example if I right click on ewallet icon, pinned on my taskbar, then when I right click on ewallet icon, 3 out of 4 times explorer crashes.

Reading similar problems on other sites, I came down to the conclusion that somehow ewallet 7 messes something up with the context menu.

I tried using shellexview but I couldn’t see any reference there to a context menu related to ewallet so as to disable it.

Could you please investigate this as well?

Dimitris.

]]> By: Marc http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36813 Marc Mon, 14 Dec 2009 14:17:46 +0000 http://blog.iliumsoft.com/?p=1854#comment-36813 @Kim: I really don’t understand what you’re referring to regarding an additional purchase. What platform are you installing eWallet 6 to? As for the key, no, an eWallet 7 key won’t work in eWallet 6 – but if you own eWallet 7 we’re more than happy to send you an eWallet 6 unlock code. Just send an email and ask! Please don’t assume the worst – if you just send us an email we will help!

@Dino: We replied on Nov. 30th and Dec. 2nd. Both emails were sent to the address you used for this blog post. If you are asking about unlock codes specifically, those are all going out – we have to send thousands upon thousands of emails – it takes time. No matter what happens, you will receive your code prior to the end of the trial period on the software – and seeing how our trial is exactly the same as the full version (except the time limit) there is no loss of functionality. (The reason it takes time to email these is that the email providers mark us as spammers if send out too many at a time – even though we’re sending free upgrade emails!)

@Rob: Just email the folks here and say “I really shouldn’t have upgraded.” Our 30 day money back offer for purchases made directly through us remains in effect.

@Frank: As we’ve stated in this and previous posts, we are aware that some folks running Windows 7 64 bit are seeing this. We are working on it. If you’re rather just use eWallet 6 whiel you wait for a resolution, please let the support folks know and they’ll help you revert back.

]]> By: Kim http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36808 Kim Sun, 13 Dec 2009 15:31:25 +0000 http://blog.iliumsoft.com/?p=1854#comment-36808 Well, it’s nice that, after paying for both eWallet for iPhone 3Gs and an upgrade to eWallet 7, that I’m going to have to pay again for eWallet 6 if I want to have eWallet running on both platforms. Yes, when trying to register 6.1.3.24746 the registration key I received when I purchased V7 is rejected. Come on, guys, if one buys a later version don’t stick it to us again when we try to register an earlier version.

]]> By: Frank http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36802 Frank Sat, 12 Dec 2009 20:41:05 +0000 http://blog.iliumsoft.com/?p=1854#comment-36802 I consistingly run in to the right click issue on after exiting ewallet 7.0.1.27651. I am running the Windows 7 64-bit. It has gotten to point I just restart Windows after I use eWallet.

]]> By: Rob http://blog.iliumsoft.com/2009/12/09/whats-with-the-windows-bugs/#comment-36797 Rob Fri, 11 Dec 2009 21:38:29 +0000 http://blog.iliumsoft.com/?p=1854#comment-36797 I’ve installed eWallet 7 on two (2) Windows XP SP3 machines. Basic functionality is fine however the program is slow to load. Most seriously is a .NET error when closing eWallet. The error occurs every time the program is closed without exception. Same error on both machines.

.NET-BroadcastEventWindow 2.0.0.0.33c0d9d.0: eWallet.exe – Application Error

Had I not paid for the upgrade before installing……Sigh.

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