Ilium Software Blog - Behind the Scenes at Ilium Software

Customer Service – Question of the Day

February 14, 2020 by Lee

Hi!

I’m back with another post for the Question of the Day. Today’s question is, “How do I move eWallet to my newly upgraded phone or tablet?” We get this question a lot from people who upgrade within the same platform. (As a side note, switching between platforms, e.g., Android to iPhone or vice versa, is not that different, you just need to work with a different app store).

Probably the easiest way is to backup your entire device and then restore it to your new phone, that way all your apps and data will be on your new device and ready to go. If you haven’t done that, then you simply need to re-install eWallet and copy your wallet(s) to your upgraded device.

If you have a new mobile device (same platform), you can log back into the app store you purchased eWallet from, go to your Purchased apps list in the app store, and click the icon next to eWallet to redownload. You’ll get the latest version of eWallet for that device!

To get you wallet file(s) on your new device, that’s easy too. It’s always good to have a backup, so start eWallet on your old device, tap More (three dots) then Email Backup or Share/Backup Wallet File to send yourself a copy of your encrypted wallet file. You can open that copy on your new device, or if you’ve been syncing to the cloud or a PC/Mac, simply sync your wallet over to your new device instead.

As always, if you get stuck, need more details, or have a question, please contact us!

Microsoft releases new version of Edge browser

January 15, 2020 by Ken

Microsoft rolled out the newly designed Edge browser today. The new browser is based on the Chromium engine (the same core engine used in Google’s Chrome browser). The goals with the new browser are “delivering better compatibility for everyone, less fragmentation for web developers, and a partnership with the Chromium community to improve the Chromium engine itself.”

The new Microsoft Edge will eventually be included via Windows Update, but if you’d like to get a copy now, you can download it from Microsoft.

If you’re an eWallet^® user on the PC who has used Microsoft Edge as your default browser, you may be wondering about eWallet’s AutoPass feature that inserts secure login information from eWallet into a web page. The good news is that eWallet and AutoPass have already been upgraded to support the new version of Edge. Simply follow the prompt to download the AutoPass for Microsoft Edge extension the first time you click on a link in eWallet. And if you plan to continue to use the legacy version of Edge, that’s fine too; the AutoPass extension for that version continues to work and be supported by us. And of course the AutoPass feature continues to work with the Chrome and Firefox browsers as well.

Check out the new Microsoft Edge and AutoPass extension, and let us know what you think.

eWallet 8.5.3 for Windows PC (desktop) runs on Windows 10 PCs and tablets as a desktop app, Windows 8.1 in Desktop mode, and all versions of Windows 7 (sp1+). Get all the info about eWallet for Windows PC (desktop), including access to a 30-day trial version, here on our site.

Customer Service – Question of the Day

November 13, 2019 by Lee

Hi!

My name’s Lee, and if you have contacted our Support department here at Ilium Software any time in the last decade and a half, you may have heard back from me. I’m still here because good companies are hard to find, and I love working here!

You may not see us posting a ton online as we tend to focus on the products (there’s always new versions in the works!) and our customers; in fact, I spend most of my time answering questions about our software.

With all that in mind, I would like to post “the question of the day” here occasionally. Maybe it will help someone out that thinks it might be a waste of time to contact us directly (it’s not, by the way!). Or maybe just for fun. Let us know what you think!

Since I didn’t see a common theme in our emails today, I’m going to write about a cool tip for iOS apps that a few eWallet for iOS users ran into. Recently, there was some sort of isolated hiccup with Apple’s Family Sharing in iOS 13 where an app licensed under the Family Sharing plan sometimes wouldn’t start up, and a user gave us a heads-up on a very easy fix.

Did you know you can “Offload” and then “Re-install” an iOS app and still have your data? Doing this re-install resolves the licensing glitch with the App Store and the app will then start up just fine. There are Very Specific Steps for this, so don’t just randomly remove apps from your device! See the steps below.

To “Offload” an app from your iOS device, and reload without losing your data:

Backup your device (always good practice)
Go to the device Settings app → General → [device] Storage → (iOS app)
Tap “Offload App” and confirm
Tap “Reinstall App”

That’s all for today! Talk to you again soon!

eWallet 8.4 for Android update featuring Dark theme available

July 19, 2019 by Ken

We’re very pleased to announce that eWallet^® 8.4 for Android OS is now available in the Google Play and Amazon app stores. The new release includes support for Dark theme, also referred to as Dark mode or Night mode. A dark theme has battery power usage and visibility benefits but on top of that it just looks great!

eWallet for Android, Dark theme
eWallet for Android, Dark theme
eWallet for Android, Dark theme
eWallet for Android, Dark theme

Many other features are included in the 8.4 release as well, including:

Full 64-bit support to get the best performance on all processors
Enhanced fingerprint access to better handle manufacturer differences
A brand new Intro for new users to quickly get acquainted with eWallet on Android
Added What’s New in-app notification to provide information on changes that might not be seen with auto updates turned on
Switched to App Bundle on Google Play for smaller app size, delivering only the resources appropriate for the device
Launch icons are now in new adaptive icon format to provide the best size and format across all types of Android devices
Edit mode now offers list of usernames for quicker entry of new information
Search list now includes category names to give better context in results
Default password length now 14
Updated Dropbox library for cloud sync
And several other things too — but that’s enough for one post!

We again had an excellent group of beta testers for the 8.4 release and got very helpful feedback from them, especially in the area of Dark theme support. If you’re interested in participating in a future beta, or have any questions or comments about the release, please contact us!

eWallet 8.4 for Android runs on Android OS 5.0 to 9.x including both phones and tablets. This upgrade is free for all users who already own a license of eWallet version 7 or 8 for Android. If you purchased a copy from Google Play or Amazon using their app stores, then you’ll be able to use the Update feature in the respective store to get the new version. Get all the info about eWallet here on our site.

eWallet 8.5.1 for Windows PC (desktop) now available

May 15, 2019 by Ken

Just a quick note to let you know that eWallet^® 8.5.1 for Windows PC is now available.

This is a minor update to address user-reported issues with eWallet 8.5 on the PC, including a situation where the password generator wasn’t always immediately updating the Notes field in some situations. That’s been fixed, and while we were making changes, we also increased the default password length used by the password generator to 14.

eWallet 8.5.1 for Windows PC (desktop) runs on Windows 10 PCs and tablets as a desktop app, Windows 8.1 in Desktop mode, and all versions of Windows 7 (sp1+). This update is free for all users who already own a license of eWallet for Windows PC (desktop), version 7 or higher; you can download or upgrade to the latest Windows PC version from our site (you do not need new registration codes). If you have version 7.5 or later with automatic updates turned on, you’ll get prompted to update to the latest version (you can press “Check for Updates” in the About screen too). Get all the info about eWallet for Windows PC (desktop), including access to a 30-day trial version, here on our site.

World Password Day 2019

May 2, 2019 by Ken

It’s World Password Day today — a day to promote better password habits. As we’ve been in the business of protecting personal and business information since 1997, we often get asked for advice on passwords, so here’s some best practices that can help:

Create strong passwords or passphrases (at least 14 characters with a mix of uppercase, lowercase, numbers and punctuation — it should not be something easy to guess or unaltered from a dictionary.
Use a different password for each account (easy with eWallet’s built-in password generator)
Use a password manager — eWallet^® of course!
Use multi-factor authentication with accounts that support it (and eWallet can store extra factor info too)

eWallet’s built-in password generator can help you generate random, long, complicated passwords for all your accounts, and of course it stores them for you so you don’t have remember them.

eWallet’s AutoPass feature will fill in the username and password for you on most sites. And with eWallet’s built-in SyncPro engine, you can sync your digital eWallet files between your devices and computers using the cloud or a local Wi-Fi network.

eWallet is available for the Android, iPhone/iPad, Mac and Windows platforms.

Need more info? We’re here to help — just contact us!

eWallet is a registered trademark of Ilium Software, Inc.

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