Ilium Software Blog - Behind the Scenes at Ilium Software

Customer Service – Question of the Day

November 13, 2019 by Lee

Hi!

My name’s Lee, and if you have contacted our Support department here at Ilium Software any time in the last decade and a half, you may have heard back from me. I’m still here because good companies are hard to find, and I love working here!

You may not see us posting a ton online as we tend to focus on the products (there’s always new versions in the works!) and our customers; in fact, I spend most of my time answering questions about our software.

With all that in mind, I would like to post “the question of the day” here occasionally. Maybe it will help someone out that thinks it might be a waste of time to contact us directly (it’s not, by the way!). Or maybe just for fun. Let us know what you think!

Since I didn’t see a common theme in our emails today, I’m going to write about a cool tip for iOS apps that a few eWallet for iOS users ran into. Recently, there was some sort of isolated hiccup with Apple’s Family Sharing in iOS 13 where an app licensed under the Family Sharing plan sometimes wouldn’t start up, and a user gave us a heads-up on a very easy fix.

Did you know you can “Offload” and then “Re-install” an iOS app and still have your data? Doing this re-install resolves the licensing glitch with the App Store and the app will then start up just fine. There are Very Specific Steps for this, so don’t just randomly remove apps from your device! See the steps below.

To “Offload” an app from your iOS device, and reload without losing your data:

Backup your device (always good practice)
Go to the device Settings app → General → [device] Storage → (iOS app)
Tap “Offload App” and confirm
Tap “Reinstall App”

That’s all for today! Talk to you again soon!

eWallet 8.4 for Android update featuring Dark theme available

July 19, 2019 by Ken

We’re very pleased to announce that eWallet^® 8.4 for Android OS is now available in the Google Play and Amazon app stores. The new release includes support for Dark theme, also referred to as Dark mode or Night mode. A dark theme has battery power usage and visibility benefits but on top of that it just looks great!

eWallet for Android, Dark theme
eWallet for Android, Dark theme
eWallet for Android, Dark theme
eWallet for Android, Dark theme

Many other features are included in the 8.4 release as well, including:

Full 64-bit support to get the best performance on all processors
Enhanced fingerprint access to better handle manufacturer differences
A brand new Intro for new users to quickly get acquainted with eWallet on Android
Added What’s New in-app notification to provide information on changes that might not be seen with auto updates turned on
Switched to App Bundle on Google Play for smaller app size, delivering only the resources appropriate for the device
Launch icons are now in new adaptive icon format to provide the best size and format across all types of Android devices
Edit mode now offers list of usernames for quicker entry of new information
Search list now includes category names to give better context in results
Default password length now 14
Updated Dropbox library for cloud sync
And several other things too — but that’s enough for one post!

We again had an excellent group of beta testers for the 8.4 release and got very helpful feedback from them, especially in the area of Dark theme support. If you’re interested in participating in a future beta, or have any questions or comments about the release, please contact us!

eWallet 8.4 for Android runs on Android OS 5.0 to 9.x including both phones and tablets. This upgrade is free for all users who already own a license of eWallet version 7 or 8 for Android. If you purchased a copy from Google Play or Amazon using their app stores, then you’ll be able to use the Update feature in the respective store to get the new version. Get all the info about eWallet here on our site.

eWallet 8.5.1 for Windows PC (desktop) now available

May 15, 2019 by Ken

Just a quick note to let you know that eWallet^® 8.5.1 for Windows PC is now available.

This is a minor update to address user-reported issues with eWallet 8.5 on the PC, including a situation where the password generator wasn’t always immediately updating the Notes field in some situations. That’s been fixed, and while we were making changes, we also increased the default password length used by the password generator to 14.

eWallet 8.5.1 for Windows PC (desktop) runs on Windows 10 PCs and tablets as a desktop app, Windows 8.1 in Desktop mode, and all versions of Windows 7 (sp1+). This update is free for all users who already own a license of eWallet for Windows PC (desktop), version 7 or higher; you can download or upgrade to the latest Windows PC version from our site (you do not need new registration codes). If you have version 7.5 or later with automatic updates turned on, you’ll get prompted to update to the latest version (you can press “Check for Updates” in the About screen too). Get all the info about eWallet for Windows PC (desktop), including access to a 30-day trial version, here on our site.

World Password Day 2019

May 2, 2019 by Ken

It’s World Password Day today — a day to promote better password habits. As we’ve been in the business of protecting personal and business information since 1997, we often get asked for advice on passwords, so here’s some best practices that can help:

Create strong passwords or passphrases (at least 14 characters with a mix of uppercase, lowercase, numbers and punctuation — it should not be something easy to guess or unaltered from a dictionary.
Use a different password for each account (easy with eWallet’s built-in password generator)
Use a password manager — eWallet^® of course!
Use multi-factor authentication with accounts that support it (and eWallet can store extra factor info too)

eWallet’s built-in password generator can help you generate random, long, complicated passwords for all your accounts, and of course it stores them for you so you don’t have remember them.

eWallet’s AutoPass feature will fill in the username and password for you on most sites. And with eWallet’s built-in SyncPro engine, you can sync your digital eWallet files between your devices and computers using the cloud or a local Wi-Fi network.

eWallet is available for the Android, iPhone/iPad, Mac and Windows platforms.

Need more info? We’re here to help — just contact us!

eWallet is a registered trademark of Ilium Software, Inc.

eWallet 8.5 for Windows PC (desktop) now available

April 5, 2019 by Ken

We are very pleased to announce that eWallet^® 8.5 for Windows PC (desktop) is now available. Before discussing the changes in the release I want to first thank everyone who took the time to write us with suggestions, tested pre-release versions, discussed different ideas, or all of the above! Over the last 22 years we’ve been lucky enough to support some very loyal and passionate users and we’re very thankful for that. As usual, most of the features in 8.5 were based on user requests.

Now on to the changes for this release:

Now uses Microsoft’s .NET Framework 4.7 which includes improved networking support (including TLS 1.2), improved support for high DPI monitors, performance and reliability improvements
Improved support for large notes, both in Flex View and Edit View
The card editor now offers a list of your most frequently used usernames for easier entry when creating new cards
Resolves an AutoPass timing issue introduced by newer versions of Firefox
Added AutoPass support for Firefox Extended Support Release (ESR)
Dropbox login page now done via the default browser for better compatibility
Includes an updated Dropbox library used by SyncPro®
Skype detection now looks for skype: scheme rather than an installed program
Added support for printing a selection including subcategories
Now provide guidance when Windows 10 Controlled folder access is turned on
Added configuration settings requested by business users
Updated Installer with additional high DPI support
Installer offers to install .NET 4.7.2 if .NET 4.7 or later not found
Several other miscellaneous fixes and enhancements

Switching to the latest Microsoft .NET framework provides a whole host of benefits, not the least of which is better networking support. The runtime engine for the framework is already included in newer versions of Windows 10 (since “Creators Update”) and is available via Windows Update on Windows 7, 8.1 and 10. If it’s not already on your PC though, eWallet’s installer will offer to download it for you.

We have quite a few users who keep really large notes in their cards and the previous cell editor just wasn’t handling large amounts of text in a robust manner. The Notes field now gets its own control which should be easier to use with large amounts of text as well as perform a lot better when scrolling.

As you can see from the list, there’s a ton of other features and fixes that went into the release as well; if you have any questions about any of them or suggestions for future changes, please contact us!

eWallet 8.5 for Windows PC (desktop) runs on Windows 10 PCs and tablets as a desktop app, Windows 8.1 in Desktop mode, and all versions of Windows 7 (sp1+). This update is free for all users who already own a license of eWallet for Windows PC (desktop), version 7 or higher; you can download or upgrade to the latest Windows PC version from our site (you do not need new registration codes). If you have version 7.5 or later with automatic updates turned on, you’ll get prompted to update to the latest version (you can press “Check for Updates” in the About screen too). Get all the info about eWallet for Windows PC (desktop), including access to a 30-day trial version, here on our site.

eWallet 8.4 Update featuring Dark Mode in Mac App Store

November 20, 2018 by Ken

eWallet Logo

eWallet^® 8.4 for macOS is now in the Mac App Store. The new version has a focus on macOS Mojave (10.14) but includes plenty of improvements for Sierra and High Sierra users as well.

One of Apple’s goals with Dark Mode in macOS Mojave was to provide a “distraction-free working environment” and eWallet fully supports that. We went through every window and panel in eWallet and made the appropriate adjustments so they look great in both Light and Dark appearances.

eWallet screenshot in Dark Mode — eWallet in Dark Mode on macOS Mojave

And we added several other features as well across all three macOS versions, based on user requests. eWallet has long had the ability to print out a selection or an entire wallet but now the containing category name is included as part of that output. Create a new card and we now automatically give it a default title, to save a bit of typing. We enhanced the inactivity wallet lock as well so even if you left your card in the middle of editing, even the selected field will be saved. We also updated the Dropbox library to the latest version and switched over to using the default browser for the initial Dropbox login credentials.

eWallet 8.4 for macOS runs on macOS 10.12 or later, (includes Sierra, High Sierra, and Mojave). This update is free for all users who already purchased a license for eWallet version 7 or 8 from Apple’s Mac App Store. Get all the info about eWallet (including access to a 30-day trial version) here on our site.

As always, please keep the great feedback coming! And thank you to our Mojave beta team, who helped us identify issues and resolve them on macOS Mojave.

eWallet is a registered trademark of Ilium Software, Inc.

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