Extra Security Questions

May 9, 2007 by Ellen

Are people being tripped up by the extra security questions the banks, credit cards and insurance companies seem to be adding lately? I was.

I’ll admit it was my own fault - I didn’t read their page very carefully, and just assumed that I’d have to answer the questions to convince someone on the phone to reset a password I’d lost. And since I never lose passwords, I didn’t bother keeping track of the answers I gave.

So when it turned out that I had to answer a question once every 20 or so logins, of course I didn’t remember exactly what I’d answered (and close doesn’t count), and had a little trouble getting into my account.

So I’ve learned to record exactly what I answer to any of these new extra security questions. Fortunately, the Notes field in eWallet works great for these; I’d hate to have to find another program.

And I’ve also learned that it’s probably worth reading - or at least skimming - the documentation.