Meet (yet another one of) the staff!

I’m Lee, part of the support team, and if you call or email for tech support you will probably get Kevin before you get me, unless you are a bulk-purchaser or one of a select bunch of resellers.

I have been doing tech support of one variety or another for about 15 years, nearly five of those here at Ilium Software.  It truly is a great place to work; it’s nice to be around people who are caring and honest, and really believe in what they are doing.

I, too, am a big fan of our software, especially ListPro and eWallet.  I use them every day, both at work and home, and wonder how I ever managed without them.  Both travel everywhere with me on my Treo 650; it’s so nice to have my information at my fingertips!  I save a ton of time by filtering my grocery list to only show the items I need, and then sort it by aisle.  Then I print it out and check it off in the store (I really don’t have enough hands to wrangle two active kids, a grocery cart, *and* my Palm — and besides my kids will ask endlessly “Mom, can I play a game on your Palm now?”  Out of sight, out of mind).  One trip through the store and I’m done.  No backtracking to a missed item (this is a really good thing — see previous statement about two active kids…).

Also, since I am calendar-challenged (write it on the calendar and promptly forget it), I use a running list of appointments, events, reminders, etc. in ListPro.  Since I am constantly referring to it for one reason or another, I don’t miss appointments anymore.  When an event is past, I check it off to make it hidden, but I can easily look back and say “When was that?”.

Did someone encourage me to write about our software?  No.  Do I recommend it to friends, and even people I don’t know?  Yup.  It’s good stuff, and it just works.