I’m Lee, part of the support team, and if you call or email for tech support you will probably get Kevin before you get me, unless you are a bulk-purchaser or one of a select bunch of resellers.
I have been doing tech support of one variety or another for about 15 years, nearly five of those here at Ilium Software. It truly is a great place to work; it’s nice to be around people who are caring and honest, and really believe in what they are doing.
I, too, am a big fan of our software, especially ListPro and eWallet. I use them every day, both at work and home, and wonder how I ever managed without them. Both travel everywhere with me on my Treo 650; it’s so nice to have my information at my fingertips! I save a ton of time by filtering my grocery list to only show the items I need, and then sort it by aisle. Then I print it out and check it off in the store (I really don’t have enough hands to wrangle two active kids, a grocery cart, *and* my Palm — and besides my kids will ask endlessly “Mom, can I play a game on your Palm now?” Out of sight, out of mind). One trip through the store and I’m done. No backtracking to a missed item (this is a really good thing — see previous statement about two active kids…).
Also, since I am calendar-challenged (write it on the calendar and promptly forget it), I use a running list of appointments, events, reminders, etc. in ListPro. Since I am constantly referring to it for one reason or another, I don’t miss appointments anymore. When an event is past, I check it off to make it hidden, but I can easily look back and say “When was that?”.
Did someone encourage me to write about our software? No. Do I recommend it to friends, and even people I don’t know? Yup. It’s good stuff, and it just works.