Extra Security Questions

lock.gifAre people being tripped up by the extra security questions the banks, credit cards and insurance companies seem to be adding lately? I was.

I’ll admit it was my own fault – I didn’t read their page very carefully, and just assumed that I’d have to answer the questions to convince someone on the phone to reset a password I’d lost. And since I never lose passwords, I didn’t bother keeping track of the answers I gave.

So when it turned out that I had to answer a question once every 20 or so logins, of course I didn’t remember exactly what I’d answered (and close doesn’t count), and had a little trouble getting into my account.

So I’ve learned to record exactly what I answer to any of these new extra security questions. Fortunately, the Notes field in eWallet works great for these; I’d hate to have to find another program.

And I’ve also learned that it’s probably worth reading – or at least skimming – the documentation.

One thought on “Extra Security Questions

  1. Kevin White

    There’s an even worse downside: some banks force you to ‘register’ your PC using cookies or something, and if you are logging in from an ‘unregistered’ PC, you have to answer randomly-chosen questions.

    “Is this the picture you chose, and the phrase you chose? Yes/No. Please answer these questions: (What is the name of your fish?) (What is the square root of -1?) (How much wood could a woodchuck chuck if a woodchuck could chuck wood?)”

    The stuff you have to answer when trying to de-fraud-alert your credit card is even worse. That information is pulled from your credit report or from one of those ‘background check’ companies (the ones that can easily make your life hell if you were busted by the cops for being a reckless college student, then 15 years later try to get an apartment)… but if those companies have their information wrong, you can’t identify yourself because you aren’t who they’re talking about! They’re talking about a fictional version of yourself!

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