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I Love this Article

February 11th, 2008 by Ellen

pcmag.gifSascha Segan, of PC Magazine, wrote a great column called Pay Now or Pay Later. He points out the real costs of buying low-cost electronics, including

“hidden charges, shoddy products, lousy tech support, a poisoned environment, lost U.S. jobs, and starving workers … the loss of things like customer service, reliability, durability, and flexibility”

and says that

“the relentless cost-cutting brought on by a culture where low prices are the ultimate goal has led to the complete demise of tech support, the most labor-intensive part of the tech process and one that’s invisible in advertisements and on shelves.”

Please read it – it’s well worth the time.

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This entry was posted on Monday, February 11th, 2008 at 9:33 am by Ellen and is filed under Tech Support and Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

One Response to “I Love this Article”

  1. doog says:
    February 11, 2008 at 9:59 am

    That is a great article. I remain convinced that my switch to Mac OS last year was a very, very smart one. Now, if only AT&T had decent service at my house, or Apple opened up the iPhone to other networks, I could dropy Verizon Wireles . . .