It looks like Apple released the iTunes version of eWallet 7.0 before we were expecting it. We submitted it, hoping the release would hit around when we planned to do the desktop and other platforms’ releases – Tuesday of next week – but Apple surprised us and got the iPhone version into the App Store a little earlier than we thought they would.
We will have a new version of eWallet that will sync with the new iPhone version out first thing next week. We planned to release it Tuesday, but we’ll probably bump it up to Monday. If we don’t, we will get anyone who needs it an early copy.
If you haven’t yet upgraded your iPhone version, I’d suggest waiting until we release the desktop version. If you have you’ll be able to get the new version from our site from our site first thing next week. I promise.
Sorry about the problem!! And Happy Thanksgiving!!
Dear Arly, I shan’t flame you, in fact I admire your fanboy stance
Good for you, but I am going to check Ascendo Data Vault, thanks for the tip, EJ!
I won’t bother repeating what has been said so clearly above. I’ve only had both the iPhone and Windows versions a few months and being railroaded into buying an upgrade to keep my synch capability is just wrong. I’d rather have my money back and discontinue use of your product.
I think that fixing the sync function of the current desktop revision would satisfy the majority of the people. Then people could choose whether to update or not. As it stands I have a button marked “update” which actually means burn $10-30 for features that you wont use. (purchased the current version for the ipod touch update on Aug 15)
BTW where is the android version.
Got tired with these issues and lot of false promises.
Switched to spb wallet wich already has mac version and imported all my data here without any issues. They even have features we asked ilium for last year…
Good bye, ilium
Hello,
I am another person that paid for some software, didn’t ask for any update, and now I find in the situation where I cannot sync my iPhone data any more with my Windows PC. This is like kidnapping my data and asking for a ransom.
Whatever the reason, this is unacceptable, forcing me to pay in order to get back previous functionality. It is simply wrong, and it cannot be blamed on Apple or anyone else, it is Illium’s fault by not making it clear in the first place. That’s what e-mail is for !
The right thing to do for Illium right now is to give a free update for current users. I will gladly switch to another software, even with less functionality, and pay them instead of Illium upgrade, because honesty is more important than features. This main reason for this kind of software is ‘peace of mind’ and that’s exactly what I do not have right now.
What can we expect next time ? A message ‘pay us 100 $ or you won’t see your data any more’.
I strongly suggest nobody pays for this ‘upgrade’, definitely I won’t.
This is not a good move, all our client password data is stored in ewallet and now we have to pay for new software to do the same job as before. I agree with most posts and do not think it is fair that we are charged to now sync our ewallet data. If we had or have the option to keep the old Iphone version then this situation would not be so bad. Please sort it out Illium.
So, it’s Monday and I am still out of sync … any solutions so far?
In the common marketplace, UPDATING an application adds minor enhancements instead of killing most essential services and is FREE OF CHARGE!
Conversely, UPGRADING provides major enhancements which involves further COSTS, albeit your announced feature to “create great looking wallets by sincing images used as backgrounds from the Windows desktop version” doesn’t justify any additonal $$$!
Maybe you don’t mix up the terms next time and provide a quick solution right now!
I want the previous IPhone version back, asap.
Thats’s what I payed for, because it DID sync with Windows PC.
Now I cannot sync anymore !!
Help! I didn’t ask for an upgrade on iTunes and now I can’t synch. I’m not paying to upgrade my PC version. Remember what we were told back in the day – ‘Never use any software, unless you know how you’re going to get the data out again’ – I wish I’d listened. PS It’s now Monday lunchtime and no sign of anything to get us out of this hole.
I have been a loyal customer for many years and it is my opinion that this is NOT the way to conduct a business. In other words, you should have had all ot the versions tested and ready to go before submitting to Apple. We should be given the option to down grade the iPhone version. In this manner, we can decide to upgrade if we want to or not.
Still awaiting word on how much the ransom is and when the drop can be made.
Same here, it upgraded automatically to version 7 on the iPhone and now I cannot synchronize with the PC anymore.
Well, as a long-time user of eWallet, I too think this is shocking. I don’t have anything to add that hasn#t already been said but felt it really important to “add my vote” to the unhappy customer list too!
Think about the possible number of unhappy customers who can’t be bothered to post!!!
Everybody has gotten their respective panties in a bunch over an honest mistake. For everyone who is thinks the grass is greener with another product, I say go for it. I have been a customer of ilium for close to 10 years. The Apple store update snafu can be remedied by Ilium coming up with a fix for the 6.x product. The comments i see posted here all sound very immature, but patience is a virtue that very few youngsters have learned. Allow the vendor to resolve the issue in a timely manner and stop throwing temper tantrums. Would this problem make me unhappy, yes, but it does not rise to the level of “holding data hostage”. Just one man’s opinion. Let’s see what Ilium does this week. Best regards, Ed.
Add me to the growing list of unhappy customers who upgraded my iPhone version of eWallet only to find out that I now have to pay to upgrade my desktop to make it work. I understand this is a mistake as Apple usually takes a long time to approve upgrades to apps, but I shouldn’t be forced to pay for an upgrade.
Sorry i switch to spb ewallet…i don’t want to wait another year for mac version!
Bye
I got lucky. I read the reviews on eWallet 7.0 for the iPhone before hitting the ‘Download All Free Updates’ button in iTunes. Normally I would of just hit the button.
Ilium Software should clarify some things:
- Why label this as a major release from 6.x to 7.x if the only addition is syncing background images?
- Why charge customers for a desktop release that doesn’t add functionality and breaks syncing?
Ilium Software should either offer the desktop version 7 for free, or patch the desktop version 6 software.
I am a long-time eWallet fan and I can forgive Ilium Software for mistakes releasing new software. But, I am tired of waiting for a Mac desktop version. As much as I like eWallet, if a Mac desktop version isn’t available soon then I will move my data to a different password manager.
As a regular customer to Ilium for more than 4 years using PPC, windows, and iphone versions, the only solution I accept is a free upgrade that sync with Windows PC, otherwise I’m going to switch to SpbWallet and say bye to Ilium and the bad way of dealing with their customers.
First, I hope folks here will read the newer blog entries as they answer some questions and explain our plan going forward. Also, since some of you might miss it in the other blog entry, I’d like to repost something here:
All:There are so many disparaging remarks getting fired off on this site right now that I have to say a few things about this.
First, your comments are not being fired off at an emotionless inhuman corp. We’re nine individuals who are over here busting out butts to make really difficult choices that both fulfill our requirements financially AND that treat our customers in the best way possible. I appreciate that some folks are frustrated, but you’re dealing with human beings trying to do their best work – go look at the picture of us on our website. We’re not money grubbing corp execs driving to work in fancy cars and sucking our customers dry. We’re people like you trying to treat our customers well.
Second, since Apple released the update after we closed on the night before Thanksgiving, when everyone had left for vacation we’ve had 5 hours to work on this. Think about it – five hours. Now sure, some companies might work through holidays or make their people slave away over the weekends, but we prefer to let our people spend holidays with their families. As a result we’ve only had FIVE HOURS to work on this – give us a break – we can only do so much!
Third, comments like “they ought to be shot” are not OK. Period. I’m a father of two, a husband, and I am also the one who made the decisions about this release. That sort of comment, no matter how frustrated you are, is totally out of line. Cut that out. Comments like that will get yanked without hesitation.
So before you fire off a comment about shady business practices, people being killed, and the like, why not give us a little more than 5 hours to work on this problem. We’ve always said – given the opportunity, we always do what we can to treat people right.