I’m going to risk sounding like we’re patting ourselves on the back here, because I really want to publicly acknowledge the great job Lee is doing. Lee is one of our support folks and has been with us for almost 7 years now. She does a fantastic job of helping people out, and if you ever call here for support it’s very likely that she’s the person you’ll talk to.
The inspiration for this post is a note somone left on tinyapps.org that read:
Ilium Software / eWallet: Best Support on the Planet
Lee Stutesman at Ilium Softwarewent WAY above the call of duty today (via toll-free support, no less!) in helping fix our Palm HotSync issue with an ancient version of eWallet. These guys set the standard for shareware support. If Rackspacehas “fanatical” support (a fair assesment, BTW), I would call Ilium’s “completely and totally berserk” (in a good way – think “spider monkey on crack all over your tech problem” – there is no way that it is going to go unresolved). Thanks to Lee, I have become a lifetime cheerleader for Ilium.
So congratulations Lee! And thanks for all your excellent work!