People are always talking about “smart” systems. These are automated systems that are meant to make a company more efficient, drive sales, and provide a great customer experience. Often, and unfortunately, the implementation of these systems goes hand in hand with cutting back on the role of real people in the process. Time and again, these “smart” systems prove incredibly stupid.
This whole issue is particularly important to us right now, because we’re working on some “smart” systems of our own. Where are they a good thing and where are they a pain? How do you use them in a way that really does make life better rather than more complicated? Read on for my thoughts and a chance to voice your own opinion!
*(I wrote this Monday. I’m publishing it Tuesday because we 
Is anyone else surprised that it’s already February, or is it just me? Either way, you should all be happy to know that, since it’s February 1st, I’m ready to announce the latest contest winner!
Before January gets completely away from me, I thought I’d put out some predictions for the mobile software world in 2008. Here’s the obligatory disclaimers – these are my opinions only, and do not (as the movies say) reflect the views or opinions of Ilium Software. Or anyone else. They’re just about mobile software and content, not anything useful like the stock market or lottery numbers. And I’ll freely admit I’m not the best predictor, despite our nice crystal ball with Jeff Hawkins’ signature.