Well, I think this is going to be one of the last “answers” blog posts for a little while since we’re hitting the point where most questions have been addressed. If you still have a question though, definitely contact us! You can email our support folks at email@example.com or call them M-F, 9AM to 4:30PM toll free at 1-888-632-5388. We’re always happy to personally answer any questions you have.
So, that said, here we go…
If I enter data now, will it be retained when the new version comes out?
Yes. Anything you enter now will be retained when the sync update is released. Changes will be synched with your desktop.
Isn’t there ANY way to stick a wallet on the device?
We haven’t found any shortcuts. Although some folks have said that you can do it if you jailbreak your phone, we don’t reccommend or suggest this! You can certainly try but as far as I know you are voiding your warranty and could have other problems. That’s why we won’t officially publish the details on how to do this. Sorry.
The problem is that Apple is VERY strict about how applications can interact, who can place files on the device, and where those files can go. They’ve got the phone locked down about as tight as you can lock it without making it unusable. The reason, of course, is security. If applications can’t stick files anywhere they like (or pull files from anywhere they like) you never have a malicious app that gets stuck where it shouldn’t be.
Unfortunately, this means that unless we come up with something clever before August, you’ll have to wait for sync to move your wallets over.
Can I be a beta tester on the iPhone?
Not yet, sorry. We can authorize a limited number of phones as test devices in-house but other than this there is no way to beta test an unreleased application. This is part of Apple’s system of controlling distribution. We’re still exploring possibilities and if we come up with a clerver way to support beta testing, we’ll definitely do it!
Where do I get a receipt for my eWallet iPhone purchase?
Apple will email it to you. In my experience it can take a few days.
Do you have a Search feature?
Not right now. Search will be available in a future update.
Do you allow customizable templates?
You can customize your cards (a LOT) but we don’t have template customizing yet. It’s coming, though.
Why is eWallet crashing?
We’ve never been able to get eWallet to crash here at Ilium Software, BUT we’ve crashed a LOT of our other iPhone applications. There is a bit of suspicion that there might be some sort of instability in the 2.0 OS that is causing this. We’re still exploring things on our end though to see if we can pin down anything we can do different. I’m sure Apple is doing the same on their end.
When will ListPro be out?
It will probably be at least a couple of months before ListPro is available on iPhone. We’re working on it though!
Why do you allow all those nasty reviews on the iTunes site?
We don’t have any control over that. We can complain as a standard user with the “Report a Concern” button but beyond that Apple is in charge of reviews.
Is there a help document?
Not yet. We like to think that eWallet for iPhone is pretty intuitive, but we’ve had a few requests for this so we’re working on one. In the meantime, we’re going to start adding many of the most common questions to our support database. ( http://www.iliumsoft.com/site/support/kb/ )