So in talking with folks about the upgrade to 7.0 issues, two commenters, Simon and Brett, were able to clearly point out something that I really do see as a significant problem. Our iPhone upgrade information read:
This upgrade requires the latest Windows desktop version to sync your data. If you bought the desktop version before August 30, 2009, you may need to pay for the upgrade. Visit our website for all the details.
Well that’s all well and good – but if you went to our site to make sure you had the right version, we tell you that the “latest Windows desktop version” is 6.1.4.
SO if you upgrade your iPhone, it should sync fine with 6.1.4 right? Wrong!
If you want the rest of the story…read on after the jump!
You see, when we wrote that statement, it was while under the impression that it would take more than 4 days to approve our app – more like 4 weeks – but in an effort to keep us on our toes, Apple DID release it in 4 days (after we closed – the night before Thanksgiving – Thanks, Apple!)
Well, I know there are lots of folks who don’t believe it, but we really aren’t over here thinking of ways to screw over our customers or squeeze a buck out of them. I realize that Corporate America has trained us all to expect that, but that truly isn’t our goal. We spend tons of time trying to make the best choice for the largest number of our customers. It’s the reason you can call us on the phone in an age where the prevailing wisdom is that no company should be reachable by phone.
SO – we’re working on a solution that would let you sync your 7.0 iPhone version with an update of the 6.1 desktop version. I’m not making promises here. It’s what we’re shooting for, but we just started working on this so I’m not sure what the end result will be or how long it will take. Now in theory, 7.0 will rock so hard no one will want this solution, but we’re working on it just in case.
The point is that you’ve made a fair argument with this one and we will do what we can to resolve the situation in this case. On other issues we may just have to agree to disagree, but on this one you’ve made a good point.
OK – back to prepping for the release!
- Marc
UPDATE: I just got handed a first try at a solution for the 7.0 iPhone/6.1 Windows PC issue. It will need some serious testing and likely a number of tweaks but it’s a good start.
Twitter
@Matt Parrish: Thanks, Matt! We all really appreciate your response. And to make sure the lines of communication stay open during this release (which is pretty much the biggest thing we’ve ever done) I am posting Release Updates at the bottom of the announcment blog post to keep people updated as to what is happening.
Thanks again!
@Marc,
That does help clarify things…thanks. I guess the “package” price, irrespective of platform is $20. I guess an exception would be those who received preferential pricing as a result of coming over from a competing product?
Regarding eWallet 7 for iPhone… I see there is a sync solution between it and the eWallet Desktop 6… I don’t find much information around eWallet 7 for iPhone in terms of how it differs from eWallet 6 for iPhone. Is it simply an update in order to sync with the changed desktop version?
Thanks.
@Allison: You wrote:
“Regarding eWallet 7 for iPhone… I see there is a sync solution between it and the eWallet Desktop 6…”
That’s what the blog post after this one covers. It includes a download link to a build for WIndows PC that solves this issue.
“I don’t find much information around eWallet 7 for iPhone in terms of how it differs from eWallet 6 for iPhone. Is it simply an update in order to sync with the changed desktop version?”
It doesn’t differ much. We actually rolled out new iPhone features a couple months back as part of the 6.2 iPhone release. Additional iPhone features are in the works now.