R.I.P.: Ilium Software email server

So here we are, fielding hundreds and hundreds of email questions, desktop software requests, and much more, and guess what happens?

The email server dies.

Again.

OK, to be fair it didn’t die on Monday. It just went down for awhile which put us behind on our email responses. Today, however, the thing finally went belly up. Although we didn’t lose any emails

UPDATE: It looks like we COULD have lost some emails if they came in between 12AM ET and 8AM ET. If you think you may have emailed us during that period you might want to resend!

We are working hard to get replies out to everyone in a timely fashion. Fortunately, the trouble on Monday got us moving in the “Get a replacement, STAT!” direction, so recovery won’t be too bad.

The bad part is that email replies will likely be slower than usual, and we’re very sorry about that. We pride ourselves on quick email turn-around, and this is just the sort of thing that makes us crazy. We’re even bringing in a temp to help get things rolling again, so hopefully we’ll get to everyone before the weekend!

In the meantime, if you haven’t heard from us yet, at least you know why. And if it’s an emergency, remember that you can always give us a call!