Dell apparently also announced a planned improvement to its customer service and support, but either the analysts just didn’t believe it or they didn’t think it was important enough to write about. But I think a serious customer service war between Dell and anyone would be such a huge benefit to the PC users of the world.
Our Company & Staff
Our second product, back in 1997, was called PhoneTone. It generated touchtone sounds on a Handheld PC, so people could hold up their handhelds to a phone, and have it dial the number. This was before everyone had a cellphone (though they did exist). The program was fairly popular, given that there weren’t all that many Handheld PCs in use at the time. I’m mentioning it today, not out of nostalgia, but because I just ran into information about how to do the same thing on an iPod.
I should have some profound thoughts about lasting 9 years. But I don’t.
My less-than profound thoughts are:
9 years is a long time. It probably feels a lot longer to me than it would for many people (I keep hearing people say “time flies” but around me it never does), but it’s a long time in softwareland. Especially handheld software land. We’ve outlived a lot of companies – every time I go through old papers or business cards I’m amazed at the companies who have quietly disappeared, or dropped out of the PDA market.
I have no idea what the next year will bring, except change. This has been true every anniversary (OK, every day) so far, so this isn’t anything new.
I’m sure some of what’s helped us last so long is the fabulous support from our loyal users and friends in the press, so even though this blog isn’t really public yet, I have to say thanks so much to everyone who’s helped. You know who you are.
We’re getting a lot of nice coverage today:
Quite a few sites covered our anniversary sale. Just look at this list of people we have to thank for helping spread the word of our celebration: Pocket PC Thoughts, Mobility Today, SmartPhone Thoughts, Clinton Fitch, Pocket PC Magazine, Aximsite, Daily Gadget, Boston Pocket PC, Pocket Goddess, GadgetMe, Mobile Gadget News, Pocket PC Louisville, The Gadgeteer, 4WinMobile, and Geek.com.