I’ve been running into more and more crazy corporate policies that might help the business in some fashion, but do nothing for the customer. In fact, a lot of these policies are downright bad for the customer and yet they still exist.
My personal theory is that if a policy is “Good for the Business” but “Bad for the Customer”, it isn’t actually good for the business at all! Read on!
*When I wrote this today I saw Kevin was getting ready to post and I was going to hold off until tomorrow. As it turns out we’re talking about the same basic topic (great minds think alike!) So I’m going to post it today anyhow as a complimentary piece!
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