Ilium Software Blog

Behind the Scenes at Ilium Software

Android – Dream or Nightmare?

by Marc

With the Android G1 officially announced, and a plethora of videos of it sprouting up around the web, I thought I’d take a second to throw in my two cents. I’d also like to hear what your thoughts are as well!

Now naturally, we’re watching Android very close. Any new entry into the mobile market is extremely important to us. Will Android be a major player? Or just another neat idea that never takes off? Will they change the mobile marketplace? Or simply offer more of the same with a new UI?

If you’re interested in my take on this, or would like to throw in your own opinion, read on after the jump!

[Read more…] about Android – Dream or Nightmare?

eWallet 6.1.3

by Marc

Hey, everyone! We just released a new version of eWallet for Windows PC. Based on some of the great feedback we got from iPhone customers, we were able to make a couple of tweaks that should help to avoid some of the iPhone sync problems some people have seen.

We’ve sent this version to many users now and it does seem to help with the following issues:

  • Some cases where it can’t find the iPhone.
  • The problem where it can’t find the wallet on the phone and tries to create a new one there very time.

So, if you’re running into either of these issues, give this new version a try. Just install it over the old desktop version and it will auto-register. You can download it here. And this way, if you’re still having trouble, it will let us eliminate a variety of problems.

We don’t plan a mass email about this. The reason is that while the problems are insanely annoying to the folks that see them, the iPhone sync issues are really quite rare. We hate to have people go through an update process when there is really no advantage for them in doing so. Not only that, but even “there is a new version” emails feel like SPAM to many folks. Despite the fact that lots of people like to get these, even more don’t like to get them. Even opting-in to get the notifications, people still view corporate email negatively.

So there you go – your ‘insight into the mind of an Ilium Software product manager’ for the day! And for those of you with sync issues, hopefully this will solve some problems!

UPDATE: I forgot to mention that we’re also working on a minor iPhone side update that resolves the ‘invisible keyboard’ issue some people have run into with the 2.1 iPhone update. While we aren’t entirely sure what Apple changed that resulted in this problem, we did manage to fix it! Probably a week or two and it will be out.

Avast, me hearties!

by Marc

Ahoy! As ye likely know tis the finest of all holidays today! Tis the day that sends shivers of fear through the hearts of god fearing folk from one end of this great land to the other, while swelling with pride the tiny little hearts of true blooded sailors everywhere! So weigh anchor, raise the sails, and draw yer cutlass, for today is none other than:

Talk Like a Pirate Day!

Arrrrrrrrrrrrrrr!

The Return of Electricity

by Ellen

I’m happy to say our power is back on, so we’ll be catching up with phone messages and emails today. Thanks to everyone who sent good wishes, and we apologize to everyone who has to wait a little longer than usual to hear back from us.

I really appreciate electricity. It’s truly one of my favorite things.

eWallet: As seen in the New York Times…

by Marc

We were pretty darn excited to discover that eWallet got mentioned in the New York Times today! Bob Tedeschi wrote an excellent article about how smartphones are opening up a new route to the internet (pg. C7). With the arrival of robust, powerful web browsers on smartphones, combined with high res screens and faster networks (not to mention WiFi), more and more people are using their phones as one of their prime gateways to the internet.

Needless to say, it’s been a ton of fun getting all this attention. Of course this also means our phones are ringing off the hook, our email server is running on overdrive, and our online store is busier than Walmart on the day after Thanksgiving!

I just want to let everyone know that we’re doing everything in our power to make sure that folks are still getting the sort of top quality support you’ve come to expect from us. Handling each contact individually, and having it handled by someone who knows what they’re doing, is a little slower than some speedy but less effective methods of support, but in the end we know we’ve done our very best to help. So we apologize if it takes us a day or so to get back to you, but we assure you that everyone with a computer here is helping out in some way so we can make sure to answer all your questions, fulfill all your orders, and reply to all your requests!

Copyright © Ilium Software Inc. | All Rights Reserved. | Contact Us