Ilium Software Blog

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Apple

Customer Service – Question of the Day

by Lee

question of the day image

Hi!

I’m back with another post for the Question of the Day. Today’s question is, “How do I move eWallet to my newly upgraded phone or tablet?” We get this question a lot from people who upgrade within the same platform. (As a side note, switching between platforms, e.g., Android to iPhone or vice versa, is not that different, you just need to work with a different app store).

Probably the easiest way is to backup your entire device and then restore it to your new phone, that way all your apps and data will be on your new device and ready to go. If you haven’t done that, then you simply need to re-install eWallet and copy your wallet(s) to your upgraded device.

If you have a new mobile device (same platform), you can log back into the app store you purchased eWallet from, go to your Purchased apps list in the app store, and click the icon next to eWallet to redownload. You’ll get the latest version of eWallet for that device!

To get you wallet file(s) on your new device, that’s easy too. It’s always good to have a backup, so start eWallet on your old device, tap More (three dots) then Email Backup or Share/Backup Wallet File to send yourself a copy of your encrypted wallet file. You can open that copy on your new device, or if you’ve been syncing to the cloud or a PC/Mac, simply sync your wallet over to your new device instead.

As always, if you get stuck, need more details, or have a question, please contact us!

Customer Service – Question of the Day

by Lee

Hi!

My name’s Lee, and if you have contacted our Support department here at Ilium Software any time in the last decade and a half, you may have heard back from me. I’m still here because good companies are hard to find, and I love working here!

You may not see us posting a ton online as we tend to focus on the products (there’s always new versions in the works!) and our customers; in fact, I spend most of my time answering questions about our software.

With all that in mind, I would like to post “the question of the day” here occasionally. Maybe it will help someone out that thinks it might be a waste of time to contact us directly (it’s not, by the way!). Or maybe just for fun. Let us know what you think!

Since I didn’t see a common theme in our emails today, I’m going to write about a cool tip for iOS apps that a few eWallet for iOS users ran into. Recently, there was some sort of isolated hiccup with Apple’s Family Sharing in iOS 13 where an app licensed under the Family Sharing plan sometimes wouldn’t start up, and a user gave us a heads-up on a very easy fix.

Did you know you can “Offload” and then “Re-install” an iOS app and still have your data? Doing this re-install resolves the licensing glitch with the App Store and the app will then start up just fine. There are Very Specific Steps for this, so don’t just randomly remove apps from your device! See the steps below.

To “Offload” an app from your iOS device, and reload without losing your data:

  1. Backup your device (always good practice)
  2. Go to the device Settings app → General → [device] Storage → (iOS app)
  3. Tap “Offload App” and confirm
  4. Tap “Reinstall App”

That’s all for today! Talk to you again soon!

eWallet 8.4 Update featuring Dark Mode in Mac App Store

by Ken

eWallet Logo

eWallet® 8.4 for macOS is now in the Mac App Store. The new version has a focus on macOS Mojave (10.14) but includes plenty of improvements for Sierra and High Sierra users as well.

One of Apple’s goals with Dark Mode in macOS Mojave was to provide a “distraction-free working environment” and eWallet fully supports that. We went through every window and panel in eWallet and made the appropriate adjustments so they look great in both Light and Dark appearances.

eWallet screenshot in Dark Mode
eWallet in Dark Mode on macOS Mojave

And we added several other features as well across all three macOS versions, based on user requests. eWallet has long had the ability to print out a selection or an entire wallet but now the containing category name is included as part of that output. Create a new card and we now automatically give it a default title, to save a bit of typing. We enhanced the inactivity wallet lock as well so even if you left your card in the middle of editing, even the selected field will be saved. We also updated the Dropbox library to the latest version and switched over to using the default browser for the initial Dropbox login credentials.

eWallet 8.4 for macOS runs on macOS 10.12 or later, (includes Sierra, High Sierra, and Mojave). This update is free for all users who already purchased a license for eWallet version 7 or 8 from Apple’s Mac App Store. Get all the info about eWallet (including access to a 30-day trial version) here on our site.

As always, please keep the great feedback coming! And thank you to our Mojave beta team, who helped us identify issues and resolve them on macOS Mojave.

Mac App Store Logo

eWallet is a registered trademark of Ilium Software, Inc.

eWallet 8.4 Update featuring AutoFill in iOS App Store

by Ken

eWallet logoeWallet® 8.4 for iOS (iPad, iPhone and iPod touch) is now in the App Store. The updated app not only supports the new iPhone XR, iPhone XS, and iPhone XS Max devices, but also features support for AutoFill in iOS 12.

eWallet’s AutoPass feature has long allowed users to click on a URL in their wallet and have the username and password filled in on the website, all displayed directly within eWallet. In eWallet 8.4, AutoPass has been enhanced to also work with the new AutoFill functionality that is part of iOS 12.

eWallet AutoFill screenshots
eWallet and AutoFill working together

Tap in a password field in Safari or any other app, and AutoFill on the device works with eWallet to fill in the appropriate login information. And like with using eWallet directly, when prompted for your wallet password you can type it in, use Touch ID, or use Face ID, as appropriate for your device.

Our customers have long told us that AutoPass is one of their favorite features in eWallet — and now with AutoFill we think that feature is even more useful.

eWallet 8.4 for iOS runs on iOS 8 and up, including iOS 12. eWallet is optimized for iPad Air and iPad Pro, iPhone 5, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, 8 Plus, iPhone X, iPhone XR, iPhone XS, and iPhone XS Max. The latest version is available via the on-device App Store. Get all the info about eWallet for iOS here on our site.

Thank you for using eWallet, and please keep the great feedback coming! A big thank you to our eWallet AutoFill beta team, who helped us test the AutoFill feature and gave us outstanding feedback for this version and versions going forward.

App Store Logo

eWallet is a registered trademark of Ilium Software, Inc.

eWallet GO! Sale Extended Through Friday!

by Marc

eWallet GO!We had such an incredible response to our eWallet GO!™ Back to School sale that we decided to extend it!  For the next five days, you can get eWallet GO! on any platform for just 99 cents.

Follow the links below to get eWallet GO! for just 99 cents!

Thanks again to everyone that purchased eWallet GO! and a special thank you to everyone who reviewed it. We really appreciate your support, and we want to thank you for helping to make eWallet GO! the best-selling secure information management app in the iTunes App Store!

eWallet GO!—Auto-Sync and an Amazing Sale!

by Marc

eWallet GO!We’re very excited to announce the addition of automatic synching for eWallet GO!™ on Windows PC and iOS. With this update, eWallet GO! can automatically save an encrypted backup of your info to either Google Docs or Dropbox whenever you make a change! And if you set up eWallet GO! on another device to synchronize with the same service, eWallet GO! will automatically synchronize the information between the devices. No more manual backup and restore!

This feature is only available on Windows PC and iOS at this time, but we hope to add it to eWallet GO! on Mac, Android, and Windows Phone in the future.

As if that weren’t enough, we also added full Landscape support to eWallet GO! on iOS.

To celebrate this release, we’re offering a Back-to-School Special! For a limited time, you can get eWallet GO! for your mobile device (iOS, Android, or Windows Phone) for just 99 cents! But wait…there’s more! You can also get eWallet GO! on your Windows PC or Mac for free!

What are you waiting for? Hop over to http://www.ewalletgo.com and get your copies of eWallet GO! before the sale ends!

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