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Responsible Customers

June 14, 2006 by Ellen

Seth Godin writes today about customers and their responsibility, whether companies can (or should) blacklist customers, and consumers gaining power. I wish he’d written more, actually, but since he didn’t, I will.

Anyone who spends any time with the public knows that some people are going to take advantage of, or behave irresponsibly in, any situation. I think it’s the responsibility of the company to their other customers to control this behavior however they can. For example, if someone is talking on a cellphone in a theater (I can’t believe this happens, but it does), I think it’s the theater’s responsibility (not just their option, but their responsibility) to throw the offender out. Their responsibility is to the other people who have also paid for their seats (upwards of $110 on Broadway).

[Read more…] about Responsible Customers

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Filed Under: General

Price Wars by PC Makers

June 14, 2006 by Ellen

There are a bunch of news stories around this morning about Dell announcing “more aggressive pricing”. Analysts are writing about potential price wars.

Dell apparently also announced a planned improvement to its customer service and support, but either the analysts just didn’t believe it or they didn’t think it was important enough to write about. But I think a serious customer service war between Dell and anyone would be such a huge benefit to the PC users of the world.

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Filed Under: General, Our Company & Staff

NewsBreak and ListPro Get More Action

June 9, 2006 by Ellen

A great review of NewsBreak by Todd Ogasawara showed up on Microsoft’s website. Thanks very much, Todd, for cheering up a day that really needed it (though the weather’s beautiful) (though not as beautiful as it no doubt is in Hawaii).

ListPro got a bunch of sales from being featured on Bits du Jour, and one very nice comment about how well it runs on Kubuntu under wine. I’m fuzzy about what that is, but am very happy it works!

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Filed Under: Our Products, Third-Party Articles

Many Nice Words about ListPro

June 8, 2006 by Ellen

Thanks, Andrew and Jeff for the very nice words about ListPro.

And thanks to Pocket Goddess and Clinton Fitch for the great reviews too!

To the people who commented and asked: Yes, we’d like to do a Mac version, but I’ll be honest here and say don’t hold your breath waiting for one. Each additional platform takes away from adding features. It’s a difficult trade-off.

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Filed Under: Our Products, Third-Party Articles

Motorola Q Review

June 8, 2006 by Ken

Don McDougall has a review of the new Motorola Q phone on the Mobility Site. The “Q” looks a bit like a Pocket PC but is actually a Windows Mobile-based Smartphone with a high-resolution screen. Thanks very much to Don for his kind words about our NewsBreak RSS reader.

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Filed Under: Our Products, Third-Party Articles

The More Things Change

June 2, 2006 by Ellen

Our second product, back in 1997, was called PhoneTone. It generated touchtone sounds on a Handheld PC, so people could hold up their handhelds to a phone, and have it dial the number. This was before everyone had a cellphone (though they did exist). The program was fairly popular, given that there weren’t all that many Handheld PCs in use at the time. I’m mentioning it today, not out of nostalgia, but because I just ran into information about how to do the same thing on an iPod.

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Filed Under: Our Company & Staff

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