• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
ilium software logo

Ilium Software Blog

Behind the Scenes at Ilium Software

  • Home
  • eWallet
  • ListPro
  • Other

Lee

Organize your information!

April 7, 2020 by Lee

Time to organize your information

While some of us continue to work remotely, some of you are enjoying an extended, albeit involuntary, “stay-cation”. Now that you’ve rearranged the garage, organized all of the cupboards and closets, and done an amazing spring cleaning, what’s left to do?

Organize your important information!

Have you been meaning to update that favorite password you use to log into ALL of your websites? By storing your logins in eWallet, you have a single password to open your wallet, but now you can up your security game by having a unique password for each login! (Hint, eWallet can create those passwords for you too.)

Where do you keep track of your credit card information? Do you know the numbers to call if you lose the cards? How about your doctor’s phone number, and your health insurance numbers? Have those on hand? Life insurance? Car insurance?

You can even keep track of your kids’ information and passwords in a category all its own, so you always know the answer to: “What’s my Minecraft password?”

Now is the perfect time to gather up that information, and store it securely. Right where you know to look for it! And if you have an Android or iOS device, you can safely carry that data with you, so you always have it at your fingertips.

If you’d like a jump start on using eWallet, take a look at the brief step-by-step articles in our tutorials.

And, as always, if you get stuck, need more details, or have a question, please contact us!

From all of us at Ilium Software, we hope you, your family, and your friends are safe and healthy.

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Filed Under: eWallet, Tech Support and Customer Service

Customer Service – Question of the Day

February 14, 2020 by Lee

question of the day image

Hi!

I’m back with another post for the Question of the Day. Today’s question is, “How do I move eWallet to my newly upgraded phone or tablet?” We get this question a lot from people who upgrade within the same platform. (As a side note, switching between platforms, e.g., Android to iPhone or vice versa, is not that different, you just need to work with a different app store).

Probably the easiest way is to backup your entire device and then restore it to your new phone, that way all your apps and data will be on your new device and ready to go. If you haven’t done that, then you simply need to re-install eWallet and copy your wallet(s) to your upgraded device.

If you have a new mobile device (same platform), you can log back into the app store you purchased eWallet from, go to your Purchased apps list in the app store, and click the icon next to eWallet to redownload. You’ll get the latest version of eWallet for that device!

To get you wallet file(s) on your new device, that’s easy too. It’s always good to have a backup, so start eWallet on your old device, tap More (three dots) then Email Backup or Share/Backup Wallet File to send yourself a copy of your encrypted wallet file. You can open that copy on your new device, or if you’ve been syncing to the cloud or a PC/Mac, simply sync your wallet over to your new device instead.

As always, if you get stuck, need more details, or have a question, please contact us!

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Filed Under: Android, Apple, eWallet, iPhone, iPad and iPod touch, Tech Support and Customer Service

Customer Service – Question of the Day

November 13, 2019 by Lee

Hi!

My name’s Lee, and if you have contacted our Support department here at Ilium Software any time in the last decade and a half, you may have heard back from me. I’m still here because good companies are hard to find, and I love working here!

You may not see us posting a ton online as we tend to focus on the products (there’s always new versions in the works!) and our customers; in fact, I spend most of my time answering questions about our software.

With all that in mind, I would like to post “the question of the day” here occasionally. Maybe it will help someone out that thinks it might be a waste of time to contact us directly (it’s not, by the way!). Or maybe just for fun. Let us know what you think!

Since I didn’t see a common theme in our emails today, I’m going to write about a cool tip for iOS apps that a few eWallet for iOS users ran into. Recently, there was some sort of isolated hiccup with Apple’s Family Sharing in iOS 13 where an app licensed under the Family Sharing plan sometimes wouldn’t start up, and a user gave us a heads-up on a very easy fix.

Did you know you can “Offload” and then “Re-install” an iOS app and still have your data? Doing this re-install resolves the licensing glitch with the App Store and the app will then start up just fine. There are Very Specific Steps for this, so don’t just randomly remove apps from your device! See the steps below.

To “Offload” an app from your iOS device, and reload without losing your data:

  1. Backup your device (always good practice)
  2. Go to the device Settings app → General → [device] Storage → (iOS app)
  3. Tap “Offload App” and confirm
  4. Tap “Reinstall App”

That’s all for today! Talk to you again soon!

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Filed Under: Apple, eWallet, iPhone, iPad and iPod touch, Tech Support and Customer Service

Moxier Wallet

June 20, 2013 by Lee

After getting emails from several Moxier Wallet users about their wallet app being discontinued, we thought it might be useful to put the information they are looking for right up on our blog.

eWallet supports Windows PC, Mac, iOS, and Android.

Since Moxier Wallet exports to a CSV file, users will be able to import their existing wallet data into the free trial version of “eWallet for Windows PC” with little modification. The instructions for getting your data ready to import are here.  And you can get more info about how the eWallet importer works here.

You can download the 30-day free trial version of  eWallet for WinPC.

Questions?  You can contact us directly, or search our support articles.

Welcome!  From the Support Team at Ilium Software!

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Filed Under: General

How low are your expectations?

June 10, 2008 by Lee

Last week we had a glitch with our anniversary discount for users wanting to pay with PayPal, and with everything going on, it took us a little while to notice. We were shocked at how many orders this affected, especially when we realized that exactly two people told us about it.

I know that when I run across a problem, especially when ordering something online, I try to at least email someone at the company to let them know. But, then again, by nature I am a “fixer”. (I guess my job in Support is a natural fit, eh?) The results of my contact with companies are pretty much a mixed bag, everything from no response at all, to the occasional automated reply that has nothing to do with my original email, but more often I’ll get a real response from someone who is at least trying to correct the problem.

Overall, do you expect a low level of service or response? Or is it that you feel it’s pointless to complain? We really try to do better than that, and I hope we are succeeding.

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Filed Under: Tech Support and Customer Service

Making the Switch…

September 28, 2006 by Lee

Every day people contact us to change their software from one device type to another, Palm to Pocket PC, Pocket PC to Smartphone, Smartphone to Palm, etc.  I’m curious to know what drives this switch.  What single thing, or combination of things, makes people drop a perfectly usable, high-dollar device and buy a different one?

I started out PDA-dom with a Palm Kyocera 6035, but when I spent more time banging it on the desk in frustration than actually using it, I started looking at other devices.   I looked very hard at the Pocket PC phones, but the ones with the functionality I wanted were outside my price range (I will only pay so much for something I can lose or trash so easily!).  The interface for the Windows-Powered Smartphones gives me hives, so they weren’t even in the running, and that brought me right back to Palm.  Surprisingly, to me at least, the Treo suits my needs pretty well.

So what makes people switch to a completely different operating system?  Is it the promise of “better, cooler, faster”?     Is it “I hate this device, so that one has to be better”?   How much of your device choice is based on actual functionality of the device (“gotta have a phone and a thumb keyboard”), and how much is purely personal preference (“the Pocket PC is so easy to use, but the Palm is so alien!”)?

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Filed Under: General

  • Go to page 1
  • Go to page 2
  • Go to Next Page »

Primary Sidebar

Archives

Categories

RSS Feed

RSS feed

Mobile Blogs

  • Android News
  • Laridian
  • Mobile Opportunity
  • WebIS Blog

News

  • Android News
  • Apple Newsroom
  • WIndows Blog

Copyright © Ilium Software Inc. | All Rights Reserved. | Contact Us