Ilium Software Blog

Behind the Scenes at Ilium Software

iPhone, iPad and iPod touch

Customer Service – Question of the Day

by Lee

question of the day image

Hi!

I’m back with another post for the Question of the Day. Today’s question is, “How do I move eWallet to my newly upgraded phone or tablet?” We get this question a lot from people who upgrade within the same platform. (As a side note, switching between platforms, e.g., Android to iPhone or vice versa, is not that different, you just need to work with a different app store).

Probably the easiest way is to backup your entire device and then restore it to your new phone, that way all your apps and data will be on your new device and ready to go. If you haven’t done that, then you simply need to re-install eWallet and copy your wallet(s) to your upgraded device.

If you have a new mobile device (same platform), you can log back into the app store you purchased eWallet from, go to your Purchased apps list in the app store, and click the icon next to eWallet to redownload. You’ll get the latest version of eWallet for that device!

To get you wallet file(s) on your new device, that’s easy too. It’s always good to have a backup, so start eWallet on your old device, tap More (three dots) then Email Backup or Share/Backup Wallet File to send yourself a copy of your encrypted wallet file. You can open that copy on your new device, or if you’ve been syncing to the cloud or a PC/Mac, simply sync your wallet over to your new device instead.

As always, if you get stuck, need more details, or have a question, please contact us!

Customer Service – Question of the Day

by Lee

Hi!

My name’s Lee, and if you have contacted our Support department here at Ilium Software any time in the last decade and a half, you may have heard back from me. I’m still here because good companies are hard to find, and I love working here!

You may not see us posting a ton online as we tend to focus on the products (there’s always new versions in the works!) and our customers; in fact, I spend most of my time answering questions about our software.

With all that in mind, I would like to post “the question of the day” here occasionally. Maybe it will help someone out that thinks it might be a waste of time to contact us directly (it’s not, by the way!). Or maybe just for fun. Let us know what you think!

Since I didn’t see a common theme in our emails today, I’m going to write about a cool tip for iOS apps that a few eWallet for iOS users ran into. Recently, there was some sort of isolated hiccup with Apple’s Family Sharing in iOS 13 where an app licensed under the Family Sharing plan sometimes wouldn’t start up, and a user gave us a heads-up on a very easy fix.

Did you know you can “Offload” and then “Re-install” an iOS app and still have your data? Doing this re-install resolves the licensing glitch with the App Store and the app will then start up just fine. There are Very Specific Steps for this, so don’t just randomly remove apps from your device! See the steps below.

To “Offload” an app from your iOS device, and reload without losing your data:

  1. Backup your device (always good practice)
  2. Go to the device Settings app → General → [device] Storage → (iOS app)
  3. Tap “Offload App” and confirm
  4. Tap “Reinstall App”

That’s all for today! Talk to you again soon!

eWallet 8.4 Update featuring AutoFill in iOS App Store

by Ken

eWallet logoeWallet® 8.4 for iOS (iPad, iPhone and iPod touch) is now in the App Store. The updated app not only supports the new iPhone XR, iPhone XS, and iPhone XS Max devices, but also features support for AutoFill in iOS 12.

eWallet’s AutoPass feature has long allowed users to click on a URL in their wallet and have the username and password filled in on the website, all displayed directly within eWallet. In eWallet 8.4, AutoPass has been enhanced to also work with the new AutoFill functionality that is part of iOS 12.

eWallet AutoFill screenshots
eWallet and AutoFill working together

Tap in a password field in Safari or any other app, and AutoFill on the device works with eWallet to fill in the appropriate login information. And like with using eWallet directly, when prompted for your wallet password you can type it in, use Touch ID, or use Face ID, as appropriate for your device.

Our customers have long told us that AutoPass is one of their favorite features in eWallet — and now with AutoFill we think that feature is even more useful.

eWallet 8.4 for iOS runs on iOS 8 and up, including iOS 12. eWallet is optimized for iPad Air and iPad Pro, iPhone 5, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, 8 Plus, iPhone X, iPhone XR, iPhone XS, and iPhone XS Max. The latest version is available via the on-device App Store. Get all the info about eWallet for iOS here on our site.

Thank you for using eWallet, and please keep the great feedback coming! A big thank you to our eWallet AutoFill beta team, who helped us test the AutoFill feature and gave us outstanding feedback for this version and versions going forward.

App Store Logo

eWallet is a registered trademark of Ilium Software, Inc.

eWallet and ListPro support iPhone X

by Ken

We still get a few prospective eWallet® and ListPro® users asking if the apps support the iPhone X — well, yes they do!

eWallet and ListPro screenshots

ListPro & eWallet on iPhone X

Although the iPhone X is similar in physical size to the iPhone 8, it actually has more pixels and a higher pixel density than the physically larger iPhone 8 Plus. The iPhone X also has the interesting notch at the top of the screen and of course, no home button. In addition to completely supporting this new high resolution iPhone X screen, eWallet also supports Apple’s Face ID technology allowing you to (optionally) unlock your wallets in the same way you unlock your phone.

Have other questions about eWallet or ListPro on the iPhone X — feel free to reach out to us and we’ll be happy to answer them.

eWallet 8.3 for iOS runs on iOS 8, iOS 9, iOS 10, and iOS 11 and is optimized for iPad Air and iPad Pro, iPhone 5, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, 8 Plus, and iPhone X. The latest version is available via the on-device App Store. Get all the info about eWallet for iOS here on our site.

ListPro 5.2 for iPhone runs on iOS 8, iOS 9, iOS 10 and iOS 11 and is optimized for iPhone 5, 6, 6 Plus, 6s, and 6s Plus, SE, 7, 7 Plus, 8, 8 Plus, and iPhone X. The latest version is available via the on-device App Store. Get all the info about ListPro for iPhone here on our site.

eWallet and ListPro are registered trademarks of Ilium Software, Inc.

eWallet 8.3 Update featuring new wallet format

by Ken

eWallet

eWallet® 8.3 with a new improved wallet format is now available on Android, iOS (iPhone/iPad/iPod touch), Mac, and Windows PC (desktop).

“New wallet format? Well that doesn’t sound very exciting…” If you’re thinking that we wouldn’t blame you bit! But it turns out the format is really important as part of  the behind-the-scenes storage, organizing, and protecting of your personal and business information.

digital security

So what changed? The new wallet format has improved security, better support for international characters in category names, and we’ve bumped up some of the limits so you can now have larger wallets and more content, such as images and other attachments in your wallets. eWallet will upgrade to the new format automatically when you open your wallet, so there’s nothing special you need to do on your end. Since the wallet format has changed, it’s best if you’re running the new version everywhere, so you’ll want to make sure you upgrade all your devices, PCs, and Macs to take advantage of the changes and for the best sync experience.

We did several other things in each of the releases as well. As just a few examples, the Mac version now lets you initiate a call from Skype or a connected iPhone and has support for IPv6 networks, the PC and Android versions have additional information on the opened wallet, the iOS version has a faster live search, and all the platforms have fixes and enhancements for issues that might not have affected everyone, but we wanted to get them cleaned up.

We get such great feedback from our users — please keep it coming and contact us any time you like.

eWallet 8.3 for Android runs on Android OS 4.0.3 to 7 including both phones and tablets. Use of the fingerprint scanner requires Android 6 or higher on compatible devices. This upgrade is free for all users who already own a license of eWallet version 7 or 8 for Android. If you purchased a copy from Google Play or Amazon using their app stores, then you’ll be able to use the Update feature in the respective store to get the new version. Get all the info about eWallet for Android here on our site.

eWallet 8.3 for iOS runs on iOS 8, 9 and 10 devices, including the new iPhone 7, iPhone 7 Plus, and iPad Pro. This update is free for all users who already own a license of eWallet version 8 for iOS on compatible devices, and is delivered by the on-device App Store. Get all the info about eWallet for iOS here on our site.

eWallet 8.3 for Mac runs on macOS 10.9 (Mavericks) or later, (including Yosemite, El Capitan, and Sierra). This update is free for all users who already purchased a license of eWallet version 7 or 8 from Apple’s Mac App Store. Get all the info about eWallet for Mac (including access to a 30-day trial version) here on our site.

eWallet 8.3 for Windows PC (desktop) runs on Windows 10 PCs and tablets as a desktop app, Windows 8 and 8.1 in Desktop mode, and all versions of Windows 7. This update is free for all users who already own a license of eWallet for Windows PC (desktop), version 7 or higher; you can download or upgrade to the latest Windows PC version from our site (you do not need new registration codes). If you have version 7.5 or later with automatic updates turned on, you’ll get prompted to update to the latest version (you can press “Check for Updates” in the About screen too). Get all the info about eWallet for Windows PC (desktop), including access to a 30-day trial version, here on our site.

eWallet and SyncPro are registered trademarks of Ilium Software, Inc.

eWallet 8.2 Update featuring multitasking in iOS App Store

by Ken

eWallet logoeWallet® 8.2 for iOS (iPad, iPhone and iPod touch) is now in the App Store. The app has been completely updated to further support iOS 9, especially in the area of multitasking on the iPad (and the new iPad Pro). There are several other improvements including landscape support on iPhones as well as enhancements to Touch ID.

eWallet 8.2 now takes advantage of the Slide Over and Split View multitasking features introduced with iOS 9 on the iPad. This means that eWallet can be sharing the screen with Safari, Mail, Photos, or any other app that supports these new features.

eWallet SplitView on iOS 9

This release wasn’t all about the iPad though, the iPhone got some attention as well. Many users have asked for landscape support on the iPhone, especially for card view, and this version delivers. We also increased the font size in some key areas to make screens easier to read.

eWallet landscape view

We made some enhancements for Touch ID with iOS 9 too, including disabling Touch ID for wallets if fingerprints are added or removed on the device, providing additional security for your important data. And local WiFi sync with the optional eWallet for Mac version got some tweaks that should make sync easier to operate, especially on Macs with the latest OS X version.

As usual, we added several other more minor bug fixes and features to the release, including the popular request to be able to display notes on picture card types.

eWallet for iOS runs on iOS 8 and iOS 9 devices, including the new iPhone 6s, iPhone 6s Plus, and iPad Pro. This update is free for all users who already own a license of eWallet version 8 for iOS on compatible devices, and is delivered by the on-device App Store. Get all the info about eWallet here on our site.

Thank you for using eWallet, and please keep the great feedback coming! Also, a big thank you (again) to our eWallet beta team, who helped us tremendously with testing these new features on many different device types.

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eWallet is a registered trademark of Ilium Software, Inc.

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