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Tech Support and Customer Service

Organize your information!

April 7, 2020 by Lee

Time to organize your information

While some of us continue to work remotely, some of you are enjoying an extended, albeit involuntary, “stay-cation”. Now that you’ve rearranged the garage, organized all of the cupboards and closets, and done an amazing spring cleaning, what’s left to do?

Organize your important information!

Have you been meaning to update that favorite password you use to log into ALL of your websites? By storing your logins in eWallet, you have a single password to open your wallet, but now you can up your security game by having a unique password for each login! (Hint, eWallet can create those passwords for you too.)

Where do you keep track of your credit card information? Do you know the numbers to call if you lose the cards? How about your doctor’s phone number, and your health insurance numbers? Have those on hand? Life insurance? Car insurance?

You can even keep track of your kids’ information and passwords in a category all its own, so you always know the answer to: “What’s my Minecraft password?”

Now is the perfect time to gather up that information, and store it securely. Right where you know to look for it! And if you have an Android or iOS device, you can safely carry that data with you, so you always have it at your fingertips.

If you’d like a jump start on using eWallet, take a look at the brief step-by-step articles in our tutorials.

And, as always, if you get stuck, need more details, or have a question, please contact us!

From all of us at Ilium Software, we hope you, your family, and your friends are safe and healthy.

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Filed Under: eWallet, Tech Support and Customer Service

Customer Service – Question of the Day

February 14, 2020 by Lee

question of the day image

Hi!

I’m back with another post for the Question of the Day. Today’s question is, “How do I move eWallet to my newly upgraded phone or tablet?” We get this question a lot from people who upgrade within the same platform. (As a side note, switching between platforms, e.g., Android to iPhone or vice versa, is not that different, you just need to work with a different app store).

Probably the easiest way is to backup your entire device and then restore it to your new phone, that way all your apps and data will be on your new device and ready to go. If you haven’t done that, then you simply need to re-install eWallet and copy your wallet(s) to your upgraded device.

If you have a new mobile device (same platform), you can log back into the app store you purchased eWallet from, go to your Purchased apps list in the app store, and click the icon next to eWallet to redownload. You’ll get the latest version of eWallet for that device!

To get you wallet file(s) on your new device, that’s easy too. It’s always good to have a backup, so start eWallet on your old device, tap More (three dots) then Email Backup or Share/Backup Wallet File to send yourself a copy of your encrypted wallet file. You can open that copy on your new device, or if you’ve been syncing to the cloud or a PC/Mac, simply sync your wallet over to your new device instead.

As always, if you get stuck, need more details, or have a question, please contact us!

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Filed Under: Android, Apple, eWallet, iPhone, iPad and iPod touch, Tech Support and Customer Service

Customer Service – Question of the Day

November 13, 2019 by Lee

Hi!

My name’s Lee, and if you have contacted our Support department here at Ilium Software any time in the last decade and a half, you may have heard back from me. I’m still here because good companies are hard to find, and I love working here!

You may not see us posting a ton online as we tend to focus on the products (there’s always new versions in the works!) and our customers; in fact, I spend most of my time answering questions about our software.

With all that in mind, I would like to post “the question of the day” here occasionally. Maybe it will help someone out that thinks it might be a waste of time to contact us directly (it’s not, by the way!). Or maybe just for fun. Let us know what you think!

Since I didn’t see a common theme in our emails today, I’m going to write about a cool tip for iOS apps that a few eWallet for iOS users ran into. Recently, there was some sort of isolated hiccup with Apple’s Family Sharing in iOS 13 where an app licensed under the Family Sharing plan sometimes wouldn’t start up, and a user gave us a heads-up on a very easy fix.

Did you know you can “Offload” and then “Re-install” an iOS app and still have your data? Doing this re-install resolves the licensing glitch with the App Store and the app will then start up just fine. There are Very Specific Steps for this, so don’t just randomly remove apps from your device! See the steps below.

To “Offload” an app from your iOS device, and reload without losing your data:

  1. Backup your device (always good practice)
  2. Go to the device Settings app → General → [device] Storage → (iOS app)
  3. Tap “Offload App” and confirm
  4. Tap “Reinstall App”

That’s all for today! Talk to you again soon!

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Filed Under: Apple, eWallet, iPhone, iPad and iPod touch, Tech Support and Customer Service

Protecting your information

July 2, 2014 by Amanda

life preserverMore and more people are living their digital lives entirely out of their mobile devices, but the convenience of keeping your data with you may also be keeping all of your eggs in one basket.

Each mobile device is unique and the information you keep on a device is often just as unique as the files and documents you might keep on a computer. So like a computer, you should always take steps to preserve and backup any of the important information you save on your mobile devices.

Backing up everything on iOS devices can be as easy as making a full device backup using iCloud or iTunes on your computer. For Android, connecting your device to the computer can let you pick and choose the important data you’d like to copy as a backup.

No matter what type of device you’re using, it’s very important to make sure you are in control of your system. A reputable anti-virus application can be a good thing to add to your device, but as with any apps you install, your own research and caution is the best defense against malware.

Being in control of your system is even more imperative if you plan on using any kind of memory/file cleaning app for your mobile devices. Because “cleanup” type apps are specifically designed to delete information, they should be used with caution. If possible, set cleaner apps to ignore your most used programs and always double-check the information that the cleaner wants to delete before allowing it to clean. (Remember those backups?)

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Filed Under: Tech Support and Customer Service

What’s with the Windows bugs?

December 9, 2009 by Marc

Although most of the people who have upgraded to eWallet 7 on Windows PCare having no trouble at all, there are a few folks running into bugs. A few of these bugs are really frustrating and we’re not taking this lightly. We’ve got developers working non-stop on these and we hope to have an update in the near future.

Most of the people who are running into trouble are already working with Kevin, Lee, and myself on getting the issues ironed out but I wanted to just take a minute to explain why you are seeing bugs! Understanding the developer end of things may not make everything better, but it might help give some insight into what is going on.

I’m also going to mention a few of the bugs we’ve seen at the end of this post. One reminder, however…please send us email if you need support. We just can’t do it here in the blog comments!

That said…read on if you want the full story!

[Read more…] about What’s with the Windows bugs?

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Filed Under: General, Our Products, Tech Support and Customer Service, Testing

eWallet 7.0 – Updates and Answers

November 30, 2009 by Marc

eWallet2I’m in the middle of a major software release right now so I’ll make this quick. I apologize that I can’t respond to all your comments individually, but considering how many of them there are, that simply isn’t possible. So – let’s get started…

Thanks!
First let me say thanks to everyone who posted their support. We really appreciate it and we are working very hard to live up to your expectations. The new release is a pretty big deal and I think you’ll all like it. In fact I think you’ll REALLY like it. So thanks for your kind words and we hope you like eWallet 7.0!

eWallet 7.0 Will Be Out Tuesday
eWallet 7.0 will be out tomorrow morning. This was the planned release date all along and we’re sticking to it.

More after the jump!

[Read more…] about eWallet 7.0 – Updates and Answers

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Filed Under: BlackBerry, General, iPhone, iPad and iPod touch, Our Products, Security, Tech Support and Customer Service

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