Ilium Software Blog

What’s with the Windows bugs?

December 9, 2009 by Marc

Although most of the people who have upgraded to eWallet 7 on Windows PCare having no trouble at all, there are a few folks running into bugs. A few of these bugs are really frustrating and we’re not taking this lightly. We’ve got developers working non-stop on these and we hope to have an update in the near future.

Most of the people who are running into trouble are already working with Kevin, Lee, and myself on getting the issues ironed out but I wanted to just take a minute to explain why you are seeing bugs! Understanding the developer end of things may not make everything better, but it might help give some insight into what is going on.

I’m also going to mention a few of the bugs we’ve seen at the end of this post. One reminder, however…please send us email if you need support. We just can’t do it here in the blog comments!

That said…read on if you want the full story!

eWallet 7 Released! (Update 3)

December 7, 2009 by Marc

wallet Happy Monday! The eWallet 7 release is going GREAT. We couldn’t be happier with the response to this new version of eWallet. Thanks to everyone for the amazing feedback, the purchases, and the kind words! It was a LOT of work getting here and seeing how much people like it is just great. Thanks! (If this is the first you’ve heard of the release of eWallet 7, definitely check out the post here that gives all the details!)

And I’d like to repeat something: a special “THANK YOU” to everyone who has gone to iTunes and either added a positive review or updated a review! We really appreciate that!!! iTunes reviews really are very important and we’ve never seen reviews as a customers “job.” As a result, every review is an amazing favor so thank you to everyone for your support!

We released eWallet 7.0.1 last week– it’s an update that fixes a problem folks with non-English Windows installations ran into as well as an issue with unlocking the BlackBerry version. Sorry to everyone who ran into these but thanks to everyone who supplied us with the info we needed to fix them!

Re: SUPPORT ON THE BLOG
I just want to repeat something I’ve posted in comments. Although I do my best to answer any questions or concerns the come up in the comments, we really can’t provide tech support here. We do, however, offer email support with real people personally answering every email AND phone support with real people answering the phones. If you have a problem WE WILL HELP YOU! The one caveat is that we’re running a little behind due to the massive amount of interest in eWallet 7 so it may take us an extra day or so, but everyone will get a reply!

Before I close out this blog I’ll hit a few of the FAQs that are coming up…so read on after jump for the rest of the story…

eWallet 7 Released! (Update 2)

December 3, 2009 by Marc

wallet Hey, everyone! The response to eWallet 7 is overwhelming. Thank you to everyone for your excitement about this new version of our flagship product! (If this is the first you’ve heard of the release of eWallet 7, definitely check out the post here that gives all the details!)

And I’d like to repeat something: a special “THANK YOU” to everyone who has gone to iTunes and either added a positive review or updated a review! We really appreciate that!!! Honestly – I can’t thank you enough – around here we DO NOT feel that posting positive reviews as a customers “job”, so we see every positive review as a kindness – thank you again!

On to the updates! The biggst update is this:

We fixed the BlackBerry unlock issue and the eWallet Crash for Non-English Windows Installations!

If you download the latest version from our site you’ll get the fix! Again – VERY sorry for the trouble there – like I said – rewrite an application from the ground up and you’re going to hit some snags.

If you want the rest of the details (some of which are repeats that I want to keep around for new visitors to the blog), read on after the jump!

eWallet 7 Release Update!

December 2, 2009 by Marc

wallet Hey, everyone! As I mentioned in a previous post, this is the biggest release we have ever undertaken and it is extremely exciting. The response we’re getting from customers is phenomenal. Thank you to everyone for your kind words and support! (If this is the first you’ve heard of the release of eWallet 7, definitely check out the post here that gives all the details!)

And a special “THANK YOU” to everyone who has gone to iTunes and either added a positive review or updated a review! We really appreciate that!!! Honestly – I can’t thank you enough – around here we DO NOT feel that posting positive reviews as a customers “job”, so we see every positive review as a kindness – thank you again!

Needless to say, a release of this type is bound to have some hiccups and this one is no different. The following are issues we are currently working on or frequently asked questions. For all the details, read on after the jump!

eWallet 6 to eWallet 7 iPhone Sync Compatibility

December 1, 2009 by Marc

oops As some of you know, we made a bit of a screw up in our wording of the iPhone Sync Update message (we apologize for that – it wasn’t our intent to mislead anyone). As a result, our developers leaped into action and busted out a special build of eWallet 6 for Windows PC that lets you synchronize eWallet 6 on the Windows PC with eWallet 7 on the iPhone.

What Is It? A special version of eWallet 6 that lets you synchronize eWallet 6 on the Windows PC with eWallet 7 on the iPhone.

How Does It Work? Just download the file here and run the installer. If it asks for your registration code, your eWallet 6 codes should work. If you don’t have your eWallet 6 codes any longer, you can request them here. IF YOU INSTALLED eWALLET 7 FOR DESKTOP, UNINSTALL IT FIRST.

Who Need It? ONLY iPhone users who own eWallet 6 on the desktop and do not want to upgrade their desktop software to eWallet 7 need this. If you are upgrading to 7 or don’t own an iPhone. You do NOT need this.

So there you go! Hopefully this will help out the folks who got stuck with eWallet 7 on their iPhone. I’m pretty sure most people will want to upgrade to eWallet 7, but at least this way you’ve got a choice!

Thanks and sorry for the trouble!

Marc

PS: We did a bunch of testing and believe this should work fine, but please let us know ASAP if you run into any trouble! We’ll work on any issues immediately.

“Oh! THAT statment!”

November 30, 2009 by Marc

So in talking with folks about the upgrade to 7.0 issues, two commenters, Simon and Brett, were able to clearly point out something that I really do see as a significant problem. Our iPhone upgrade information read:

This upgrade requires the latest Windows desktop version to sync your data. If you bought the desktop version before August 30, 2009, you may need to pay for the upgrade. Visit our website for all the details.

Well that’s all well and good – but if you went to our site to make sure you had the right version, we tell you that the “latest Windows desktop version” is 6.1.4.

SO if you upgrade your iPhone, it should sync fine with 6.1.4 right? Wrong!

If you want the rest of the story…read on after the jump!

[Read more…] about “Oh! THAT statment!”

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